Sales Development Representative - Norwich, United States - CGCB Associates LLC

Description

Customer Care Representative

What's in it for you?
At Rentals To Go, we provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, healthcare opportunities, 401K matching, paid holidays and more


PRIMARY PURPOSE:

We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

ESSENTIAL FUNCTIONS:

• Demonstrate strong safety awareness and leadership
• Track activities in CRM program
• Professionally answer a high volume of inbound calls
• Outbound calls with Leads provided
• Research opportunities to offer additional products to all customers that meet their business needs
• Followup on all customers' needs and manage accordingly through identification, qualification and follow through
• Develop new and maintain existing partnerships with RTG customers
• Clearly communicate and coordinate with management to ensure customer requests are handled appropriately and in a timely fashion
• Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
• Produce quotes and work orders through company systems
• Accept feedback positively
• Demonstrate desire to succeed and win as well as grow career opportunities
• Demonstrate Polite and Positive Professionalism in all workrelated activities
• Perform other duties as required by management

EDUCATION and/or EXPERIENCE:

• High School Diploma, GED or equivalent combination of education and experience
• 12 years of related customer care experience preferred

SKILLS:

• Strong PC proficiency (Microsoft Office, Microsoft Excel, etc.)
• Time Management, Organization, and Excellent follow up skills
• Strong written and verbal communications
• Decision Making and Problem Solving
• Ability to navigate company systems and tools efficiently
• Teamwork with all sales channels and operations
• Quality listening and communication
• Time Management
• Organization
• Excellent follow through and follow up skills

Pay:
$ $21.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson
• Office

Work Location:
In person