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    Hotel Manager - Irvine, United States - Hotel Management Services Inc

    Hotel Management Services Inc
    Hotel Management Services Inc Irvine, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Job Summary

    We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities.

    As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

    The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports.

    The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences.

    The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.


    Essential Functions:
    Leads and manages hotel operations

    Leads and manages hotel operations. Frequently serves as multi-department head for operations, front office, and property operations. Reviews forecasts and balances scorecards. Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction.
    Oversees the Sales and Marketing activity and results. Leads and/or participates in sales and marketing strategy meetings.

    Participates in the efforts to secure business, as needed.
    Leads executive

    committee/department

    heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
    Speaks with and responds to guests regarding service challenges.
    Facilitates hotel meetings (i.e. Executive committee; Staff Meeting; All Team Member Meetings, etc.)
    Reviews guest service scores on a weekly basis.
    Approves hotel department budgets, defining and directing changes, as required.

    Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
    Reviews forecasts.


    Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures as well as Brand Standards.

    Management

    Provides input into the hiring, supervision, training, assessment, coaching, and discipline of department leaders and other key team members.
    Develops the skills and abilities of direct reports.
    Monitors high potential department heads and team member activity and ensures their growth within the company.
    Corporate Communication and Owner Relations

    Communication with the corporate office regarding results and aligning strategic plans for the future development of the hotel.
    Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.

    OTHER


    Regular attendance in conformance with standards, which may be established by the corporate office from time to time, is essential to the successful performance of this position.

    Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


    SUPPORTIVE FUNCTIONS


    In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

    Participates in and maintains active community relations
    Participates in corporate activities and meetings, as requested.
    Input and retrieve information from computer systems for file maintenance, correspondence and preparation of forecasts.


    PHYSICAL

    REQUIREMENTS:

    Frequency Key:
    Never-0 hours; Rare-up to 1 hour;

    Occasional- 1-3 hours; Frequent- 3-6 hours; Constant- 6-8 hours.

    Physical Activity

    Frequency

    Sitting

    Frequent

    Walking

    Frequent

    Climbing Stairs

    Occasional

    Crouching/Bending/Stooping

    Occasional

    Reaching

    Occasional

    Grasping

    Occasional

    Pushing/Pulling

    Occasional

    Near Vision

    Constant

    Far Vision

    Constant

    Hearing

    Constant

    Talking

    Constant

    Lifting/Carrying (20 lbs.)

    Occasional

    Travel

    Occasional


    SAFETY REQUIREMENTS
    OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:

    ·

    None

    Team members will be trained in the proper use and care of assigned PPE.

    The hotel provides the required PPE.


    It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.


    ORGANIZATIONAL RELATIONSHIPS
    Positions directly reporting to this position (titles):

    ·

    Department Heads

    ·

    Administrative Assistant

    ·

    If applicable, Complex Area Director, Sales & Marketing

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY


    The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    Ability to perform critical analysis.
    Ability to manage extensive amounts of information and provides constructive

    feedback/direction.
    Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
    Excellent written skills sufficient to produce communications that properly reflect hotel's image.
    Excellent oral communication and presentation skills.
    Considerable ability to listen effectively.
    Ability to work effectively both independently and as a team.
    Ability to delegate managers and organizes projects and established priorities consistent with company objectives.

    Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.

    Ability to manage multiple projects, meet and work effectively under time and resource constraints.
    Ability to effectively lead team of professionals.

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