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    Customer Relations Specialist - York, United States - Orkin Pest Control

    Orkin Pest Control
    Orkin Pest Control York, United States

    2 weeks ago

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    Description
    Customer Relations Specialist

    DESCRIPTION/


    RESPONSIBILITIES:

    Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests.

    You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.

    Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

    You will... * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. * Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdon't worry, we will train you * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs * Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customer's privacy and other proprietary information

    What type of benefits will you receive? * Pay of USD $16.00 to $20.00 hourly * Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance * 401(k) plan with company match, employee stock purchase plan * Paid vacation, holidays, and sick leave * Employee discounts, tuition reimbursement, dependent scholarship awards * Industry leading, quality, comprehensive training program

    Are you ready to join the Best in Pests?

    Qualifications What do you need to be successful? * Previous experience in Customer Service or Sales preferred * High School Diploma or equivalent required * Ability to submit a drug screen and background check is required * Excellent interpersonal and communication skills * Basic computer skills in various software and web-based applications * Proficient in Microsoft Office * Strong attention to detail and follow through * Demonstrated ability to prioritize tasks and manage time efficiently

    What will my work environment be like?


    Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.

    * Be able to regularly lift and/or move up to 25 pounds.

    Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

    Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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