-
Customer Experience Coordinator
2 weeks ago
Encore Grapevine, United StatesPosition Overview · Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. ...
-
Customer Experience Coordinator
3 weeks ago
Encore - PSAV Presentation Services Irving, United StatesAct as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Te Customer Experience, Coordina ...
-
Patient Care Tech Unit Coordinator
5 days ago
Baylor Scott & White Health Grapevine, United States Full timeLocation/Facility Baylor Scott & White Medical Center - Grapevine · Specialty/Department/Practice PCU · Shift/Schedule Part time nights with two 12 hour shifts per week & rotating weekends. · JOB SUMMARY · The Patient Care Technician - Health Unit Coordinator performs various cl ...
-
Baylor Scott & White Health Grapevine, United States Full time$1,000 sign on bonus (Based on eligibility) · CNA Preferred · Location/Facility Baylor Scott & White Medical Center - Grapevine · Specialty/Department/Practice Neuro Telemetry · Shift/Schedule Full time nights, three 12-hour shifts per week with rotating weekends. · JOB SUMMARY · ...
-
Patient Care Tech Unit Coordinator
5 days ago
Baylor Scott & White Health Grapevine, United States Full time$1,000 sign on bonus (Based on eligibility) · Location/Facility Baylor Scott & White Medical Center - Grapevine · Specialty/Department/Practice PCU · Shift/Schedule Full time days, three 12-hour shifts per week with rotating weekends. · JOB SUMMARY · The Patient Care Technician - ...
-
Tech - L1 Repair
2 weeks ago
Sms Infocomm Corporation Grapevine, United States**Summary** · The Computer Technician will be responsible for providing computer diagnostics and repairs. · **Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.** · Daily Responsibilities % of Job 90% · - Take apart and re-assemb ...
-
Delivery Coordinator
2 weeks ago
Vlead Design Services, LLC Grapevine, United StatesDo you have a sixth sense for seamless logistics? Are you ready to ride the wave of innovation in delivery coordination? Join us at Vlead Design Services, LLC, where we're rewriting the playbook on how deliveries are done · **Who We Are**: · Vlead Design Services, LLC isn't just ...
-
Workplace Experience Coordinator
2 weeks ago
CBRE Richardson, United StatesWorkplace Experience Coordinator - Dallas · Job ID · 163577 · Posted · 14-May-2024 · Service line · Corporate Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Dallas - Texas - United States of America, Richardson - ...
-
Workplace Experience Coordinator
4 weeks ago
CBRE Dallas, United StatesWorkplace Experience Coordinator · Job ID · 158590 · Posted · 11-Mar-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Dallas - Texas - United States of America · Host is a service line of ...
-
Resident Experience Coordinator
2 weeks ago
Balfour Beatty Investments Richardson, United StatesWho We Are · At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities, an ...
-
Project Manager
3 days ago
Infinity Ventures Grapevine, United StatesCompetitive salary · Free employee parking · Comprehensive and detailed training; individual coaching, talent development · Pleasant working environment, appreciation, collaboration · Bright, modern facilities, ergonomic equipment · The working hours for this full-time position a ...
-
District Management
4 days ago
Apex Ventures Grapevine, TX, United States FreelanceJoin our team: As a service company, we implement various projects in the retail sector for our clients. From conducting sales activities in the trade, to data collection and repairs of sales shelves, we have been a reliable partner for established brand companies in the food, no ...
-
Sales professional
4 days ago
Diamond Dynamics Grapevine, TX, United States Freelance**Your-Quereinstieg** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consulting. We offer everyone the opportunity to enter the sales field · You are an absolute sales professional You know h ...
-
Office Experience Coordinator,
2 weeks ago
Multifamily Frisco, United States Full timeJob Title · Office Experience Coordinator, )Job Description Summary · Job Description · Assist with the development and implementation of systems and procedures addressing the administrative requirements of the company. · Development of presentations, reports and proposals for a ...
-
Lvn Case Manager Hcat Southlake
2 weeks ago
Optum Southlake, United States**Incentive Bonus 2 times a year** · **18 days of PTO & Closed on Major Holidays** · **401K Match** · **Opportunities at WellMed,** part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who sh ...
-
Front Desk Receptionist
1 week ago
Dogtopia of Southlake Southlake, United StatesBring your dog to work? That's right Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a front desk coordinator. This person should l ...
-
Sales Manager
2 weeks ago
Everest Search Partners Southlake, United States**Overall Responsibility**:The Sales Manager role reports to the Regional Director of Operations. The incumbent will define, develop, and execute in-market sales strategies, tactics, and action plans for the market. The key focus would be to build strong customer relationships wi ...
-
Hospital Equipment Coordinator
2 weeks ago
Medical City Healthcare Coppell, United States**Hospital Equipment Coordinator**:** Shift: Full time - Mixed hours** · **Location: DFW Support Services** · **Introduction** · **Do you have the career opportunities as a(an) Hospital Equipment Coordinator you want with your current employer? We have an exciting opportunity for ...
-
Sales professional
4 days ago
Crimson Technologies Lake Worth, TX, United States Freelance**Your-Entry-Level** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consulting. We offer everyone the chance to enter the sales field · You are a true sales professional You know how to handl ...
-
Athletic and District Facility Operations
6 days ago
Carroll Independent School District Southlake, United StatesJobID: 875 · **Position Type**: · Athletics/Activities/Athletics Operations Coordinator**Date Posted**: · 5/25/2024**Location**: · AdministrationMISSION: · CISD educates and inspires every Dragon through a tradition of excellence and innovation in academics, character, and servic ...
Customer Experience Coordinator - Grapevine, United States - Encore
Description
Position Overview
Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact
Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro-actively identify potential issues and provides solutions to clients concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend Venue meetings as required
Billing
Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry
Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.
Customer Engagement
Accompany selling manager on PreCon and Site Visit meetings as needed.
Coordinate customer follow up and support thank you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team and venue partners.
Operational Support
Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
Job Qualifications
High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred.
Proficiency Microsoft 365 and web-based applications.
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encores Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Ability to Prioritize
Value People
Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: ).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
