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Shift Leader - Huntington Beach, United States - Zankou Chicken
Description
Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with eight locations in Southern California. At Zankou, we provide a unique and wholesome Mediterranean experience through the continuous improvement of our people, our food, and our systems. We live this philosophy with two key goals in mind: team member development and customer elation.
**RESPONSIBILITIES:**
Greets all customers in a friendly, and helpful in a timely manner.
Take customer orders
Offers information and suggestions about our menu to the customer
After the customer is done ordering repeat the order to the customer
When giving customer their order please repeat the order and show them their meal
When in the dining area greet and assist customers
Follows up with customers to make sure needs are being met. Acknowledges waiting customers frustrations during periods of high volume or an unexpected rush, taking care of the situation
Directs team members on shift to follow all cash management and cash register policies.
Directs team members to complete tasks when appropriate and according to GM/AM instructionsPerforms Travel Paths.
Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.
Provides ongoing coaching to shift team. Identifies when processes and actions are consistent/inconsistent with restaurant expectations and standards and coach/praise in the moment.
Prepares daily administrative paperwork, cash reconciliations for entire day (including voids, refunds, and returns), and daily deposit preparation
Completes workers compensation documents
Invoice processing
Processes mail in a timely manner
Gives breaks as necessary, when appropriate, and according to labor law guidelines.
Floor Control (aces in their places)
Maintains focus on food standards, costs, and safety during the shift.
Performs nightly inventory.
Ensures team members are following all work safety guidelines
Understands product preparation and storage procedures as well as holding times for each item (FIFO)
Understands and complies with food safety and temperature standards. Ensures team members are following all food safety guidelines
Food Safety/Sanitation requirements
Understands and follows all food safety requirements and work safety requirements
**SKILLS & EXPECTATIONS INCLUDE BUT NOT LIMITED TO**
Food handler certificate.
Recipe & Menu Knowledge
Allergen Knowledge
Understands the ordering and receiving of product deliveries, processing requirements of each meat product and processing requirements for produce.
Friendly and positive attitude
Willingness to adapt to a changing and growing environment
Strong communication skills
Able to communicate with individuals from diverse backgrounds
Ability to coach, train, develop, delegate and follow up
Attention to detail
Ability to keep focused on food standards, costs, and safety during the shift
Ability to resolve employee conflicts
Ability to resolve any customer dissatisfaction
Strong interpersonal skills
Organizational skills. Ability to be organized in a changing environment.
Time management skills
Understand basic labor law requirements related to rest period/meal period application
Ability to maintain a calm professional demeanor during any volume of business.
Reaches, bends, squats and frequently lifts and/or moves up to 50lbs
Mobility required during the entire shift.
Company : Zankou Chicken
Position : Shift Leader
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # :
Date Posted : November 15, 2021
Location : 18541 Beach Boulevard, Suite A, Huntington Beach, US, CA, 92648
Job Category : Restaurant