Shift Leader - Santa Ana, United States - OC Hot Chicken dba Dave's Hot Chicken

OC Hot Chicken dba Dave's Hot Chicken Santa Ana, United States

2 weeks ago

Description

Job Description

Job Description"It's a great American success story that's going to BLOW YOUR MIND" Started in 2017 by Dave Kopushyan, Arman Oganesyan, and brothers Tom and Gary Rubenyan as an East Hollywood parking lot-based pop-up, the band of childhood friends started developing an influential following around their plates of Nashville hot chicken tenders, sliders, fries and kale 'slaw. Fast-forward to today, and the company has implemented an in-demand franchise concept with hundreds of units in development.

Summary

The Shift Leader/Manager in Training (MIT) is responsible and accountable for all restaurant activities while on duty.

The MIT will work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan.

They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Duties

The MIT supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately.

In addition, they:

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness and time off
Assign duties to specific employees based on role and skills
Understand how each job responsibility impacts guests, employees, and overall restaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including

answering questions

Ensure Team Members work together with their coworkers to prepare items on the Dave's Hot Chicken menu while

following cooking instructions, safety procedures, and sanitary requirements

Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,

washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
Are performanceoriented and performance driven; understand performance expectations and are aware of performance

results

Provide direction/supervision/ feedback for Team Members to maintain levels of high productivity and team morale
Communicate Team Member work performance to the restaurant management team and appropriately address

performance issues

Train new and current team members on tasks
Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
Abide and enforce to the rules and direction given by the restaurant management team

Job expectations

The MIT performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.

In addition, they:

Effectively plan, organize, and implement all daily operational routines and activities
Complete all required administrative duties and daily paperwork including required checklists
Supervise and perform closing and/or opening activities as directed by the restaurant management team
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Ensure that they and all Team Members abide by company policies and directives
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
Contributes to the restaurant's success by accomplishing the expected work during each shift consistently
Communicate effectively with team members and management to resolve any interpersonal issues as needed

Requirements

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, and holidays
Ability to stand for long periods of time and work in a fastpaced environment
Positive attitude while conducting any and all duties
Commitment to guest satisfaction
Effective communicator with coworkers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with supervisor and coworkers

Hours

Must be able and willing to work flexible hours including opening and closing shifts
This includes working weekends/nights and holidays whenever necessary

Skills & Abilities

Ability to delegate tasks
Excellent time management, organizational and planning skills
Strong people/guest service skills
Ability to look at the restaurant operations from a guest's point of view
Ability to take initiative and solve problems
Able to stand for long periods of time
Able to bend and stoop
Able to work around heat
Able to work around others in close quarters
Able to lift 5075 lbs. comfortably

Shift Leader

2 weeks ago

OC Hot Chicken dba Dave's Hot Chicken Santa Ana, United States

"It's a great American success story that's going to BLOW YOUR MIND" Started in 2017 by Dave Kopushyan, Arman Oganesyan, and brothers Tom and Gary Rubenyan as an East Hollywood parking lot-based pop-up, the band of childhood friends started developing an influential following aro ...
Shift Leader

2 weeks ago

Dairy Queen Orange, United States

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A Shift Leader must be able to perform all job functions of each crew position, including customer service, product pr ...
Restaurant Shift Leader

2 weeks ago

Pei Wei Asian Diner LLC Tustin, United States

**Position Summary**: · At Pei Wei, Shift Leaders directly assist our Management teams and play a critical role in the success of our restaurants. Our Shift Leaders share the responsibility for training and guiding the behaviors of other team members. Success in this role require ...
Shift Leader

5 days ago

Farmer Boys Fullerton-1103 Fullerton, United States

The Shift Leader is an entry level restaurant management position. A Shift Leader will be required to be cross-trained in all crew level job positions and maintain a working knowledge and proficiency in each. · Guiding your team to a successful and fun shift is rewarding, and can ...
Shift Leader

6 days ago

Jack in the Box Placentia, United States

**Job Types**: Full-time, Part-time · Pay: From $21.00 per hour · Restaurant type: · - Fast casual restaurant · - Quick service & fast food restaurant · Shift: · - 8 hour shift · - Evening shift · - Morning shift · - Night shift · Weekly day range: · - Every weekend · - Monday to ...
Shift Leader

1 day ago

1079 - Dave's Hot Chicken - Fullerton Fullerton, United States

**Description** · **MUST BE 18YRS OR OLDER THAT IS WILLING TO WORK LATE NIGHT CLOSING, WEEKENDS & HOLIDAYS** · - **Hours of operations - Monday thru Sunday 11:00am to 3:00am** · Summary: · The Shift Leader is responsible and accountable for all restaurant activities while on duty ...
Shift Leader

2 weeks ago

Baskin Robbins | Kanaiya Corporation Brea, United States

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedb ...
Shift Leaders

2 weeks ago

Lupe's Mexican Eatery Lake Forest, United States

Lupe's Mexican Eatery in Lake Forest is looking to hire some awesome shift leaders to join our team Full-time and Part-time availability, great job for college students looking to add hands-on work experience to their resume. We provide training and real advancement opportunities ...
Shift Leader

5 days ago

YAAAS TEA Huntington, United States

**Join Our Team as a Shift Leader at YAAAS TEA** · We are searching for a dynamic and seasoned Shift Supervisor to enhance our team at YAAAS TEA. Your core responsibility will be to guide the daily activities within our establishment, guaranteeing that our clientele experiences u ...
Shift Leader

2 weeks ago

Farmer Boys | Gardena 1080 Gardena, United States

**Position: Shift Leader** · **Level: Management** · **Position Status: Full Time or Part Time available** · **We Think We Would Make A Great Combo. Lettuce Tell You Why** · As a member of the Farmer Boys family, you have the privilege and opportunity to make a difference in the ...
Shift Leader

1 week ago

M & I SUBS INC Riverside, United States

Shift Lead Job Description · Firehouse Subs #1822 - Brickyard Riverside · We are currently looking for individuals with availability for part-time/full-time positions to join our team · Firehouse Subs is a fast, casual restaurant that steams hot sub sandwiches in a friendly, upbe ...
Shift Leaders

1 week ago

Carl's Jr. Los Angeles, United States

**HUNGRY FOR A BIG CAREER?** · Get more of what you want: from first-rate training and development programs to a supportive and team-oriented atmosphere where hard work is recognized. If you thrive in a fast-paced environment, we have the right job for you. · **Shift Leaders** · ...
Shift Leader

2 weeks ago

Carl's Jr | AM LLC Chino Hills, United States

Position: Shift Leader_ · We are a restaurant leading company while doing business as Carl's Jr,. Our Commitment to Winning: "We outperform everyone in everything that we do with the relentless hunger to always be on top " We constantly innovate, use technology, and employ a high ...
Shift Leader

2 weeks ago

Chick-fil-A | ZionTek, Inc Torrance, United States

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations and teams for an entire shift ...
Shift Leader

2 weeks ago

Wingstop Santa Ana, United States

Wingstop W Macarthur Blvd Ste C - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for th ...
Shift Leader

2 weeks ago

El Pollo Loco Santa Ana, United States

**Shift Leader** · 1720 E Edinger Ave, Santa Ana, CA 92705, USA ? Orange County, CA, USA ? Santa Ana, CA, USA Req #676 Wednesday, February 2, 2022 · ***Whats in it for you*** · We offer eligible Employees the following Benefits/Perks: · Medical + Dental + Vision Insurance · ...
Shift Leader

3 weeks ago

Which Wich Superior Sandwiches Santa Ana, United States

"Which Wich E. 17th St. - [Restaurant Shift Manager] As a Shift Leader at Which Wich you'll: Be hands-on and in charge of ""Delivering the Vibe"" to guests; Run shifts focused on superior service- superior sandwiches- and superior training to ensure superior profitability; Work w ...
Shift Leader

2 days ago

Wingstop Santa Ana, United States

Wingstop - 701 S. Harbor Blvd Ste C - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point fo ...
Shift Leaders

1 week ago

Rubio's Coastal Grill Santa Ana, United States

Rubio's Coastal Grill E 17th Street [Shift Manager] As a Shift Leader at , you'll: Make every guest feel like the most important guest; Have the ability to communicate about the great food to the guests; Work in and support to ensure a fast-paced, fun environment; Help build and ...
Shift Leaders

2 weeks ago

Rubio's Coastal Grill Santa Ana, United States

Rubio's Coastal Grill W MacArthur Blvd [Shift Manager] As a Shift Leader at , you'll: Make every guest feel like the most important guest; Have the ability to communicate about the great food to the guests; Work in and support to ensure a fast-paced, fun environment; Help build a ...