Shift Leader - Fullerton, United States - 1079 - Dave's Hot Chicken - Fullerton
1079 - Dave's Hot Chicken - Fullerton
Fullerton, United States
Verified Company
4 weeks ago
Description
Description
MUST BE 18YRS OR OLDER THAT IS WILLING TO WORK LATE NIGHT CLOSING, WEEKENDS & HOLIDAYS
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Hours of operations
- Monday thru Sunday 11:00am to 3:00am
Summary:
The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the
restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.
Duties:
The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately.
In addition, they:
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness and time off
- Assign duties to specific employees based on role and skills
- Understand how each job responsibility impacts guests, employees, and overall restaurant operations
- Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including
following cooking instructions, safety procedures, and sanitary requirements- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
- Are performanceoriented and performance driven; understand performance expectations and are aware of performance
- Communicate Team Member work performance to the restaurant management team and appropriately address
- Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
- Abide and enforce to the rules and direction given by the restaurant management team
Job expectations:
- The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.
- In addition, they:
- Contributes to the restaurant's success by accomplishing the expected work during each shift consistently
- Communicate effectively with team members and management to resolve any interpersonal issues as needed
Requirements:
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fastpaced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with coworkers and the restaurant management team
Transportation & accessibility:
- Must have reliable transportation to work, a driver's license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and coworkers
Hours:
- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends/nights and holidays whenever necessary
Skills & Abilities:
- Ability to delegate tasks
- Excellent time managem