- High School Diploma/equivalent
- Dental and/or customer service experience (Preferred)
- 401K
- Sick Days/PTO
- Health Benefits
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Patient Services Representative - New Paltz, United States - BrookBeam Dental
Description
Welcome to an exciting opportunity to join our dynamic healthcare team as a Patient Services Representative at our bustling dental practice in the heart of New Paltz, NY. We are seeking a highly motivated and personable individual to serve as the first point of contact for our patients, ensuring a seamless and positive experience. As a vital member of our front-line staff, you will play a crucial role in creating a welcoming atmosphere, managing appointments, and assisting with administrative tasks. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for providing exceptional patient care, we invite you to embark on this rewarding journey with us. Join our dedicated team and contribute to the well-being of our community through your commitment to excellence in patient services.
Position Details:
Location - Ariel Dental
Address - 3 Plattekill Ave, New Paltz, NY 12561
Full Time - Mon through Thurs 8am to 5pm, Fri 8am to 2pm
Salary - $18/hr - $24/hr
Requirements:
• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.
• Working within the dental management software to perform and confirm patient scheduling, filling doctors' and hygienists' schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.
• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.
• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.
• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.