- High School Diploma or GED
- One year of Customer Service hands-on experience desired
- Must have strong interpersonal and communication skills
- Self-motivation, action-oriented, as well as a team player
- Attention to detail
- Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
- Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
- Must work for prolong periods of time utilizing a computer keyboard and screen.
- High School Diploma or GED
- One year of Customer Service hands-on experience desired
- Driver's License desired
- Must have strong interpersonal and communication skills
- Self-motivation, action-oriented, as well as a team player
- Attention to detail
- Computer, printer, telephone, photocopier, scanner and calculator
- Computer Software: Outlook, Word and Excel
- Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
- Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
- Must work for prolong periods of time utilizing a computer keyboard and screen.
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Customer Care Representative - Auburn, United States - MacKenzie-Childs
Description
Job Details
Job Location Customer Call Center - Auburn, NY Position Type Full Time Education Level High School Salary Range $ $16.50 Hourly Travel Percentage None Job Shift AnyDescription
Position Summary:
The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will assist in troubleshooting to resolve complaints, errors, account questions, cancellations or other issues that may arise via telephone or email.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
45% Answering incoming phone calls from customers promptly and warmly. Assist customers in placing new orders or helping a customer with an existing order. Troubleshoot through issues in order to devise a fair resolution for both the customer and the Company.
45% Read and respond to customer emails promptly and with proper etiquette.
10% Review follow-ups in order to close any open customer cases.
Supervisory Responsibilities:
This position does not have any supervisory duties.
Education and Experience:
Location: Onsite required in Auburn, NY
Knowledge, Skills, and Abilities:
Equipment Used:
Computer, printer, telephone, photocopier, scanner and calculator
Computer Software: Outlook, Word and Excel
Physical and Mental Requirements:
Environmental Conditions:
Work is performed in a typical office environment with occasional exposure to falling when climbing ladder.
Qualifications
Education and Experience:
Special Requirements:
Location: Onsite required in Auburn, NY
Knowledge, Skills, and Abilities:
Equipment Used:
Physical and Mental Requirements:
Environmental Conditions:
Work is performed in a typical office environment with occasional exposure to falling when climbing ladder
MacKenzie-Childs is an EEO Employer
