Customer Care Representative - Rocky Mount, United States - Intelogix Corporation

Description

Overview:

InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Whats the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

Whats in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $18.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors

• Process credit card payments over the phone or via Storefront for new and existing customers.
• Provide excellent care
• Assist with any customer issues
• Document any phone calls and actions in the data base.
• Perform opening and closing duties of Storefront lobby.
• Maintain concentration and focus in order to meet performance goals.
• Maintain good working relationship with assigned supervisors and coworkers.

What We Look for in a Candidate:

• 18 years or older
• High School Diploma or GED
• Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.
• Superb attendance, so you can be there when our customers need us
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

All job offers are contingent upon completion of drug screen and background check.