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Haslet

    Call Center Customer Service Representative-Part-Time - Haslet, United States - TCWGlobal

    TCWGlobal
    TCWGlobal Haslet, United States

    2 weeks ago

    Default job background
    Part time
    Description
    Customer Service Representative-Part-Time

    Haslet, TX

    Pay Rate: $20/hr

    Start ASAP

    3-6 month assignment with potential for conversion

    Schedule:

    Will work on-site first 30 days

    After first 30 days, hybrid/on-site 3 days/week

    20 hrs/week:

    Shift Options: 10am-2pm CT/12pm-4pm CT/5pm-9pm CT

    Weekly Pay and Benefits

    Job Overview:

    Our retail/manufacturing client is actively looking for a dynamic, experienced representative who takes pride in their work and leaves an excellent first impression of the organization. This representative will be assisting with front desk coverage as well as being responsible for providing customer service assistance to internal and external customers via email/tickets.

    Responsibilities:
    • Receiving and directing all corporate incoming calls
    • Providing general assistance to callers by directing to the appropriate customer service representative or a member of the sales force
    • Greeting visitors and all incoming contacts
    • Providing general assistance to multiple departments for special projects as needed
    • Taking orders and answer questions relating to stock availability
    • Assisting consumers with processing product returns and repairs
    • Order tracking
    • Pricing
    • Maintaining accurate product knowledge in order to answer customer inquires
    • Special projects as assigned
    • Assisting in responding to emails and tickets from the website inquiries
    Requirements:
    • Excellent verbal and written communication skills
    • Professional and friendly demeanor
    • Highly customer service oriented
    • Great attention to detail
    • Able to maintain composure during busy and/or stressful periods
    • Reliable, resourceful, and punctual
    • Computer savvy
    • Excel and SAP experience is a plus
    TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

    #LI-EM1
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