Customer Service Representative - Bedford, United States - Kennametal

Kennametal Bedford, United States

3 weeks ago

Description

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2 billion in revenues in fiscal 2022. Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - Manufacturing

Location - Bedford, PA

Work Hours - 8:00 am - 5:00 pm Monday - Friday

Job Summary

This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order enter, order expediting, quoting, returning, pricing and availability.

Key Job Responsibilities

Secure and enter customer orders quickly and accurately
Create new customer masters as required
Expedite existing orders in response to customer and sales inquiry
Maintain working knowledge of existing and new products and services
Create and maintain Contact Management System profiles as information is made available.
Maintains proactive communication with customers in regard to order status
Efficient and accurate processing of customer orders, inquires, delivery, service, etc.

Qualifications:

HS diploma or equivalent (Bachelors degree preferred)
1-3 Years experience
Experience in manufacturing preferred
Experience with SAP preferred

Kennametal Inc. is an Equal Employment Opportunity employer. As such, it is the policy of Kennametal Inc. to afford equal employment opportunity without regard to race, color, religion, sex, national origin, age, handicap, disability, marital status, sexual orientation, citizenship status, veteran status, or other protected status, group, or characteristic under federal, state, and/or local law or regulation. It is Kennametal Inc.'s policy to comply with all applicable laws and regulations.

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