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Manager of Business Specialists
5 hours ago
SYSCO Fremont, United States Full timeCompany: · US0050 Sysco San Francisco, Inc.Zip Code: · 94538Minimum Level of Education: · Bachelor's DegreeMinimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 50%Compensation Range: · $118, $177,300.00The compensation range provided is i ...
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UX Researcher, Quantitative
5 days ago
Meta Menlo Park, United StatesOur UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other a ...
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UX Researcher, Qualitative
4 days ago
Meta Menlo Park, United StatesOur UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other a ...
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Data Scientist, Small Business Group
1 day ago
Meta Menlo Park, United StatesThe Small Business Group (SBG) contributes directly to Facebook's mission by connecting small businesses with their customers and helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business. · The SBG team is ...
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District Sales Manager
5 hours ago
SYSCO San Francisco, United States Full timeCompany: · US0050 Sysco San Francisco, Inc.Zip Code: · 94538Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 2 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 75%Compensation Range: · $118, $177,300.00The compensation range provi ...
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Data Scientist, Creator Marketing
1 day ago
Meta Menlo Park, United StatesCreator Marketing contributes directly to Meta's mission by connecting creators with their audiences and helping them grow through a variety of creator focused tools and features. We succeed when we help our creators grow on our platforms and engage with their audience in meaning ...
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Data Scientist, Product Analytics
3 days ago
Meta Menlo Park, United StatesAs a Monetization focused Data Scientist at Meta, you will have the opportunity to help people and businesses make meaningful connections and build premium services across our entire family of applications (Facebook, Instagram, Messenger, WhatsApp, Reality Labs). By applying your ...
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data analyst
15 hours ago
Randstad Menlo Park, United Statesdata analyst. · menlo park , california · posted 2 days ago · job details · summary · $40 - $70 per hour · contract · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · Company Overview: · Our client is a leading hea ...
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senior director, oncology distribution
4 days ago
Corcept Therapeutics Menlo Park, CA, USA, United StatesThe Sr. Director of Oncology Distribution, Community GPOs and Key Accounts reports to the VP, Market Access, Oncology and will lead a team of 3 National Account Directors responsible for relacorilant distribution, specialty pharmacy partnerships, community GPO partnerships, and p ...
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Senior Product Manager
6 days ago
Cardlytics Menlo Park, CA, United StatesAbout Cardlytics · Remember that time you got cash back on a cup of coffee through your banking app? That was us Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our pe ...
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Meta Menlo Park, United StatesOur UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other a ...
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REMOTE Sr Software Engineer
15 hours ago
Advantine Technologies Menlo Park, United StatesCompany Description · Fortune Top 10 companies in the world · Job Description · Title : Sr Software Engineer (Performance modeling, Python / C++) · Location : REMOTE or canddiate can opt to work from Menlo Park, CA office · Nature of employment : 6+ months- potential for extens ...
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Project Manager, Product Data Operations
5 days ago
META Menlo Park, United States**Summary:** · The Product Data Operations (PDO) team plays a critical role in product development at Meta. We provide data and insights that power artificial intelligence (AI), measurement and insight at the core of all Meta products. The team partners closely with product and e ...
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Hardware Systems Engineer, Silicon
4 days ago
Meta Menlo Park, United StatesMeta is seeking an Engineer to join our Release to Production (RTP) team. Our servers and data centers are the foundation upon which our rapidly scaling infrastructure operates efficiently to deliver our innovative services. The RTP team is responsible for the Hardware Lifecycle ...
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Hardware Systems Engineer, Silicon
1 day ago
Meta Menlo Park, United StatesMeta is seeking an Engineer to join our Release to Production (RTP) team. Our servers and data centers are the foundation upon which our rapidly scaling infrastructure operates efficiently to deliver our innovative services. The RTP team is responsible for the Hardware Lifecycle ...
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REMOTE Sr Software Engineer
5 days ago
Advantine Technologies Menlo Park, United StatesCompany Description · Fortune Top 10 companies in the world · Job Description · Title : Sr Software Engineer (Performance modeling, Python / C++) · Location · : REMOTE or canddiate can opt to work from Menlo Park, CA office · Nature of employment · : 6+ months- potential f ...
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Business Engineer
1 day ago
Meta Menlo Park, United StatesBusiness Engineering is looking for impact-focused, entrepreneurial engineers ready to bring their ideas and make a difference. We are technology experts that apply our software engineering skills to bring a unique blend of business and technology expertise to ensure our partners ...
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Principal Applied Scientist
3 hours ago
Cardlytics Menlo Park, United StatesAbout Cardlytics · Remember that time you got cash back on a cup of coffee through your banking app? That was us · Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We are a product-driven company that cares about three things: our ...
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Data Quality Analyst II
15 hours ago
Insight Global Menlo Park, United StatesJob Description · Responsibilites · Accurately label machine learning data through various methods to refine AI models. This will primarily involve annotating large volumes of textual data according to predefined guidelines. · Collaborate with team members to identify improvemen ...
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Content Manager, GenAI
3 days ago
META Menlo Park, United StatesThis role will support visual quality work across the GenAI Content team This person will use their experience with content creation and editing (specifically photography and video) to elevate the quality bar across Meta's AI product suite. The ideal candidate will have strong ed ...
Program Manager, Field Insights - Menlo Park, United States - Genesys
Description
Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do:
their very best.
Your potential is waiting; why are you? Genesys is currently seeking a highly skilled business analyst with an innovative mindset coupled with a passion for improving business outcomes.
As the Program Manager, Field Insights , you will play a pivotal role designing and driving initiatives supporting the Solutions Consulting organization and wider go-to-market (GTM) teams to streamline the voice of the field as we strengthen our relationships within the rest of the organization.
Serving as the pivotal "Voice of the Field," this position plays a critical role in extracting insights that shape our data-driven decisions that will impact how Genesys delivers unparalleled employee and customer experiences.
What you'll do:
Collect, analyze, and communicate emerging customer trends, including potential product gaps with Product Management
Qualitative surveys and interviews on why we win in the field, and strengthen alignment and share feedback with Marketing
Align with Sales Enablement to help amplify how and why we won, and any other "enablement gaps" identified especially as they relate to product gaps/customer objections
Be the point-of-contact for the GTM / Assess Solution Fit component of the Experience Index initiative
Envision and monitor metrics/dashboards/reports to identify trends and track the impact of key initiatives
Transform raw feedback data into useful insights that provide a comprehensive understanding of customer perceptions
Execute ongoing research programs and iterate to improve outcomes
Collaborate with the product management and engineering teams to provide data-driven feedback on product enhancements, identify market trends, and contribute to product roadmap development.
Stay up-to-date with industry trends, emerging technologies, and competitor offerings to maintain a competitive edge in the market.Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
Qualifications:
7+ years of experience as a business analyst
5+ years of experience supporting GTM teams
Bachelor's degree in a relevant technical field; advanced degree preferred.
Strong understanding of CCaaS, Customer Experience, and Digital & AI domains
Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences within Genesys
Collaborative mindset with the ability to work effectively across sales, product, and engineering teams
Proficiency in relevant software tools and technologies
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$107, $222,750.
00 Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.
Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Visit Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.
Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process.
Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace.We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#J-18808-Ljbffr
Program Manager, Field Insights professionals in Menlo Park
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Vasken Guiragossian
Executive Creative Director