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    Branch Manager- Flooring Installation - Fort Myers, United States - Surfaces Construction Group

    Surfaces Construction Group
    Surfaces Construction Group Fort Myers, United States

    1 week ago

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    Description
    Job Description

    Job Description


    Summary/Objective:


    Primary duty is to ensure a remarkable flooring experience by managing all customer service aspects and functions relating to flooring installations; year round installer recruiting; works closely with installers to coordinate jobs, conduct site inspections, offer issue resolution and support operational practices in alignment with company standards; display high level of customer service skills by building and developing relationships with customers, installers, and vendors.

    Essential Functions
    Year round

    recruiting/onboarding/replacement

    of installers (hard surfaces/carpet)
    Coordinate jobs within SOP standards (ensure coverage and workload)
    Review and assess installer performance by conducting job site inspections and review of customer driven scores
    Ensure complete customer satisfaction via timely follow up and conflict resolution
    Manage customer database with timely record and account billing
    Accurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOP
    Meet/exceed monthly performance metrics (TIP, Compliance, Sub Labor %, AR)
    Display and provide everyday leadership to all employees, contractors, and guests within the office
    Help grow and maintain partnerships as needed to build confidence in Surfaces Construction Group
    Always display SCG's Vision and Values
    Competencies
    Flooring

    installation/construction

    coordinating and best practices
    Analytical and problem-solving abilities
    Time

    Management/Organization

    Skills
    Strong

    interpersonal/relationship

    building skills
    Excellent/professional

    oral, written communication
    Personal Initiative, Effectiveness, Credibility
    High emotional intelligence

    Computer/Software Skills:
    Microsoft 8 and higher, proprietary technology

    Supervisory Responsibility:
    This position has direct supervisory duties to installation crews, office and warehouse associates, as applicable. Position reports to the Regional Manager.

    Work Environment:
    This job operates in a warehouse office and field operation environments.

    This role may frequently drive; routinely uses warehouse equipment such forklifts/pallets, and standard office equipment such as computers, laptops, phones, and printers.


    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee must enjoy fast paced environment, requires proper lifting technique up to 50lbs, is regularly required to talk or hear, bend, stoop, or twist.

    Most duties performed while sitting or standing for long periods of time; driving and walking; use of hands/fingers; reach with hands and arms.

    Exposures to various temperature changes; requires reading, writing and average math skills.
    Company Description We are a flooring installation company based in Charleston, SC with locations throughout the south and midwest.

    Company Description

    We are a flooring installation company based in Charleston, SC with locations throughout the south and midwest.
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