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    Server Operations and Maintenance Lead - Tampa, United States - General Dynamics Information Technology

    General Dynamics Information Technology
    General Dynamics Information Technology Tampa, United States

    1 week ago

    General Dynamics Information Technology background
    Technology / Internet
    Description

    Job Description:


    GDIT is looking for Server Operation and Maintenance Lead to direct all aspects of server O&M activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.


    Duties and Responsibilities:


    Establishes and manages a team of personnel operating the Server Maintenance program that provides systems administration, maintenance, computer security compliance, and support for servers on all USCENTCOM networks, as well as those at SCO locations throughout the USCENTCOM AOR and those on Allied and Coalition networks.

    Also operates and maintains items such as servers (physical and virtual), firmware, operating systems, software, and Storage Area Networks (SANs).

    Advises USCENTCOM regarding any required modifications or upgrades to server equipment and software. Monitors servers, applications, and services to facilitate the early detection of incidents, impending outages, or degradations. Provides day-to-day operations by maintaining, managing, monitoring, and administering server systems on USCENTCOM, Allied/Coalition, and SCO-based networks. Maintains and administers all hardware, software, firmware, and operating systems. Provides server support for DoD IT services at U.S. Embassies. Performs capacity planning and allocates disk space. Provides server support for the USCENTCOM COOP.


    Additional Responsibilities:

    • Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
    • Champion organizational change management efforts that impact internal engineering, operations, and service delivery operations within programs technical teams
    • Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
    • Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience
    • Implement best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling, Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones
    • Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes
    • Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise

    Education and/or Certifications:

    Required:

    • Bachelor's Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience
    • ITIL 4 Foundation Certification
    • Applicable DoD 8140 or DoD 8570 Certification

    Desired:

    • Master's Degree with a focus in computer science, engineering, or a related field of study

    Required Skills:

    • 6 years+ of progressive technical implementation, team leadership, and customer relationship experience
    • Skilled in utilizing best practice engineering methods
    • Experience leading program execution of service strategy, design, and transition to Operations and Sustainment for a large Defense customer
    • Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans
    • Proven proficiency in analyzing, evaluating, and overcoming program risks across multiple project teams
    • Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
    • Possess a minimum of five years of experience supporting highlevel and Senior Government Executive customers with IT requirements

    Desired Skills:

    • Experience with USCENTCOM and familiarity with its mission
    • Knowledge and familiarity with USCENTCOM's IT environment

    Clearance Requirement:

    • Active TS/SCI
    #CENTCOMCITS

    Work Requirements


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    Years of Experience
    6 + years of related experience

    * may vary based on technical training, certification(s),

    or

    degree


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    Certification
    ITIL 4 Foundation - PeopleCert

    Security + - CompTIA

    Travel Required
    Less than 10%


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    Citizenship
    U.S. Citizenship Required

    Salary and Benefit Information
    The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary.

    Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

    View information about benefits and our total rewards program.
    About Our Work

    We are GDIT.

    A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

    government, defense and intelligence community.

    Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

    We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

    Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

    GDIT is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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