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    Information Technology Support Specialist - Pomona, United States - Apex Imaging Services

    Apex Imaging Services
    Apex Imaging Services Pomona, United States

    2 weeks ago

    Default job background
    Construction / Facilities
    Description
    • Responding to requests for technical assistance in person, via phone, chat or email
    • Diagnosing and resolving technical hardware and software issues
    • Researching questions using available information resources
    • Advising users on appropriate actions
    • Following standard help desk procedures
    • Logging all help desk interactions
    • Administering help desk software
    • Following up with customers and users to ensure complete resolution of issues
    • Providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance
    • Improving client references by writing and maintaining documentation


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