Support Specialist - San Bernardino, United States - Affordable Websites Foundation

Description

Overview:
We are seeking a Support Specialist to join our team. As a Support Specialist, you will be responsible for providing technical support and assistance to our internal users. This is a great opportunity for someone with strong technical skills and a passion for helping others.


Responsibilities:

• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and maintain LAN connections
• Assist with network troubleshooting and maintenance
• Manage user accounts and permissions
• Collaborate with other IT teams to resolve complex issues
• Document support activities and solutions in ticketing system (ServiceNow)
• Provide training and guidance to users on technology usage

Requirements:

• Proven experience in technical support or a similar role
• Strong knowledge of Windows operating systems
• Familiarity with TCP/IP protocols and LAN/WAN networks
• Experience with VPN setup and troubleshooting
• Proficiency in supporting mobile devices (iOS, Android)
• Knowledge of computer hardware components and troubleshooting techniques
• Familiarity with Group Policy Objects (GPO) administration
• Experience with Meraki networking equipment is a plus
• Excellent problemsolving and communication skills

Note:
All positions at our company are paid, including internships.


Pay:
$ $40.24 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply


Location:

• San Bernardino, CA (required)

Work Location:
Remote