- Serve as the primary point of contact for clients interested in booking cruises, offering expert guidance and personalized recommendations tailored to their preferences and interests.
- Collaborate closely with clients to understand their cruise preferences, including destination, cruise line, cabin type, and onboard activities, to create customized cruise itineraries.
- Research cruise options, itineraries, and amenities offered by various cruise lines to provide informed recommendations and advice to clients.
- Coordinate all aspects of cruise bookings, including cabin selection, dining reservations, shore excursions, and onboard activities, ensuring a seamless and enjoyable experience for clients.
- Liaise with cruise lines, travel vendors, and shore excursion operators to confirm bookings, resolve any issues, and ensure the highest level of service for clients.
- Proactively communicate with clients to provide updates on their cruise bookings, answer inquiries, address concerns, and assist with any special requests or accommodations.
- Maintain accurate records of cruise bookings, payments, and client communications using our booking system and other digital tools.
- Provide ongoing support and assistance to clients before, during, and after their cruises, ensuring a memorable and stress-free experience from start to finish.
- Previous experience in cruise sales, concierge services, or a related customer service field is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and cruise partners.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Proficiency in using computer software and online platforms for research, communication, and booking cruise arrangements.
- Resourcefulness and problem-solving abilities to navigate challenges and address client needs and concerns.
- Genuine passion for travel and cruising, with a desire to create exceptional experiences for clients.
- Flexible remote work arrangement with the opportunity for occasional travel.
- Competitive compensation package.
- Professional development opportunities within the travel industry.
- Travel perks and incentives for team members.
- Supportive and collaborative team environment fostering growth and creativity.
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Voyageur Vistas Miami, United StatesJob Title: Customer Service - Remote · Location: Remote · Position Overview: · We are seeking enthusiastic individuals to join our team to do Customer Service - Remote. By doing Customer Service - Remote at Voyageur Vistas, you will be the first point of contact for our client ...
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GA Telesis Miami, United StatesGA Telesis is the leading provider of integrated services in the commercial aviation industry. Through the GA Telesis EcosystemTM, the Company is distinctly positioned, across six continents, to leverage its resources to create innovative solutions for its customers. Consisting o ...
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South Shore Marketing Miami, United StatesWe are a known expert in the marketing and customer service fields. Our business has been experiencing tremendous growth, and we need an entrepreneurial-minded Customer Service Ambassador who can come in and help with day-to-day customer service and marketing operations. · If yo ...
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Customer Service Assistant
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Inkspirenize Miami, United StatesJob Title: Customer Service Assistant · Job Summary: · We are seeking a dynamic and motivated individual to join our team as an Customer Service Assistant. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. This ...
Home-Based Cruise Customer Service - Miami, United States - Voyageur Vistas
Description
Job Title: Home-Based Cruise Customer Service
Company: Voyageur Vistas
Location: Remote
Responsibilities:
Qualifications:
Benefits:
