- Emphasis on Excellence & Teamwork
- Fostering Entrepreneurship & Innovation
- Promoting Respect & Trust
- Commitment to Always Doing What's Right
- Supervising a team of customer service representatives and ensuring their adherence to company standards, especially regarding service quality.
- Monitoring and reviewing communication between representatives and customers.
- Keeping representatives updated on changes in company offerings.
- Compiling data and creating reports on customer feedback and questions.
- Generating monthly performance reports for the customer service team.
- Developing informational resources like FAQs and response summaries.
- Spotting opportunities to enhance customer service procedures and suggesting improvements to the Customer Service Director.
- Ensuring appropriate measures are taken to address customer issues and concerns.
- Maintaining customer records and documenting interactions, including inquiries, complaints, and feedback.
- Carrying out additional assigned duties.
- Devising intervention and enhancement strategies for team members.
- Preferably a Bachelor's degree.
- Minimum of three years of customer service experience.
- Prior experience in a supervisory capacity is a bonus.
- Strong management and supervisory aptitude.
- Effective verbal and written communication abilities.
- Comprehensive understanding of customer service protocols and fundamentals.
- Detail-oriented and organized approach.
- Capability to handle customer complaints with poise and professionalism.
- Skill in coaching and guiding customer service staff.
- Proficiency in Microsoft Office Suite or similar software.
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Customer Service Supervisor - Miami, United States - AEG FUELS
Description
Company Description:
Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business revolves around the marketing and financing of fuel supply and logistics solutions for major airlines, militaries, and corporate operators worldwide.
Precision Payment Solutions (PPS) is a subsidiary of AEG Fuels that oversees the US Government DLA AIR Card Program.
This program facilitates fuel provision through a closed loop Credit card system for various service branches (Air Force, Navy, Army, Coast Guard). It manages over 1800 cardholders and 15000 merchants globally.
AEG Core Values:
Position Description:
The Customer Service Supervisor will be responsible for overseeing and supporting customer service staff in handling tasks such as addressing inquiries and resolving issues for customers.
Responsibilities:
Required Skills and Experience:
