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Jersey City

    Customer Support Representative - Jersey City, United States - Masflair

    Masflair
    Masflair Jersey City, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Description: The company is based in India and is one of the world's top 3 manufacturers of high quality colours for Food, Pharmaceutical, Cosmetic, Personal Care, Home Care, Stationery Ink industries and Specialty Fluorescent Dyes used in various industrial applications .The company has recently opened an office in Jersey City, New Jersey, USA and is looking for a Customer Support Representative.
    Role DescriptionThis is a full-time on-site role for a Customer Support Representative located in Jersey City, NJ. The Customer Support Representative will be responsible for ensuring customer satisfaction by providing excellent customer service, troubleshooting and resolving customer issues, and communicating effectively with customers.
    Responsibilities:
    • Receiving forwarding Inward shipment documents to warehouse,
    • Tracking the ETA of inward shipments ensure the customs clearance of cargo within time.
    • Maintain inventory dispatch register in excel sheet.
    • Stock reconciliation with warehouse portal.
    • Receive PO from customer ensure timely delivery of order to customers.
    • Prospecting and Lead Generation: Identify potential customers and generate leads through market research, networking, and cold calling to expand the client base.
    Qualifications:
    • Sales/Admin Experience: Previous experience in sales or a related field, preferably in the food, pharmaceutical, or cosmetic ingredients industry, is beneficial. Familiarity with B2B sales processes and negotiation techniques is an advantage.
    • Product Knowledge: understanding of ingredients used in the food, pharmaceutical, and cosmetic industries, including their applications, benefits, and regulatory requirements.
    • Communication and Interpersonal Skills: Excellent verbal and written communication skills, along with strong interpersonal abilities, are crucial for building and maintaining client relationships.
    • Indicative Salary Range : 30,000-40,000 USD per annum
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