- Company Paid Medical and Dental Insurance
- 401K Retirement Plan, with a company match of 25% of the employee's contribution
- Vision Insurance available
- Company Paid Life Insurance
- Company-paid vacation/sick time
- FSA
- EAP Program
- Managing and executing all RFQs for current contract renewals and potential opportunities. Includes distribution to executive leadership with clearly defined target completion dates, mapping, cost model due dates, work with and direct analysis team on the development of cost models, meeting proposal due dates, developing proposals, etc. Submitting pricing, providing all required background information, etc., for each customer. In addition, keep current on the differing systems for RFQ submittal, i.e, - Stellantis (Transporeon), Toyota (Aruba), etc.
- Spot buy coordination and follow-up
- Establish, develop, and maintain positive business and customer relationships. Including but not limited to day-to-day requests, and weekly lunches with local customers (Analyst & Coordinator level personnel).
- Expedite the resolution of customer problems and complaints to maximize satisfaction. Manage insurance renewals, special shipments, quality, and performance.
- Coordinate sales/ marketing initiatives with team members and other departments.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new service territories.
- Continuously improve through feedback.
- Uphold the company's core values of Teamwork, Integrity, Respect, Excellence, and Safety.
- Bachelor's degree in business or a related field.
- 1-2 years of proven work experience in Customer Service activities.
- Proficiency with MS Office- emphasis on Excel skills.
- Highly motivated and target-driven with a proven track record in customer service and administration.
- Excellent selling (customer first), negotiation and communication skills, prioritizing, time management, and organizational skills.
- Ability to create and deliver presentations tailored to the audience's needs.
- Relationship management skills and openness to feedback.
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Customer Solutions Specialist - Los Alamitos, United States - HANSEN & ADKINS AUTO TRANSPORT
Description
With nearly three decades of continuous growth and no signs of slowing down, Hansen & Adkins Auto Transport, Inc.("H&A") is dedicated to providing high-quality, cost-effective vehicle transportation and related services; with a strong commitment to safety, customer success, innovation, and reliability.
Founded in 1994 by industry veterans Steve Hansen and Louie Adkins, the Company has grown from just 3 haulers to over 1,000 haulers, earning numerous industry awards along the way.
H&A is currently serving 16 major auto manufacturers nationwide and in Canada.The Customer Solutions Specialist will manage RFQ requests from start to finish.
They will market Hansen & Adkins to current as well as potential customers, interact with corporate customer representatives, perform customer service functions for new opportunities, and communicate customer requests with strong follow-up skills.
Our success depends upon the great employees we employ. We are committed to providing an environment that encourages personal success with an emphasis on open and honest communication. We are committed to ongoing training, customer service, and mutual respect.Here at Hansen & Adkins Auto Transport, we appreciate our employees and we offer a great and comprehensive benefit package with competitive wages:
Communication with customers Rate:
interactions with analysis and ops. Teams. Negotiation with customers.
New business set up:
dealer lists, all necessary codes, confirmation of rates, and all details pertaining to new origin. Coordinate internal teams to accomplish tasks to ensure smooth effective dates. Setting up dealership calls.
Qualifications:
Hansen & Adkins Auto Transport is an equal opportunity employer and does not discriminate on the basis of race, color, gender, pregnancy, reproductive health decision-making, sexual orientation, gender identity, expression, religion, marital status, age, national origin or ancestry, physical or mental disability, genetic information, veteran status, parental status, or any other consideration made unlawful by applicable federal, state or local laws.
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