Employee in customer service - Story City, United States - Apex Ventures

Apex Ventures

Verified Company

Story City, United States

2 days ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Join our team as soon as possible as a Customer Service Representative at Story City As a member of our team, you will have the opportunity to work for a modern, regional utility company with a 120-year tradition.

We not only provide electricity, gas, and district heating to the citizens of Herten, but also offer eco-friendly energy options to those outside of our city limits.

As part of the Herten city group, we also take on various tasks in public life, such as marketing building areas and managing parking spaces.

In addition, we operate the leisure pool Copa Ca Backum and the Copa Oase with a sauna and wellness area.

At Story City, people are always at the center of our focus, whether it's in customer contact or within our company family.

As a Customer Service Representative, you will have the opportunity to:

Interact with customers in person, over the phone, and in writing
Provide excellent customer service by accurately recording and managing customer data
Offer comprehensive advice and information on our products, prices, and tariffs
Explain invoices to customers
Handle and resolve customer complaints

To be successful in this role, you should have:

A completed commercial or technical education
Several years of experience in customer service and acquisition, preferably in the energy industry
Friendly and courteous manners
Aboveaverage customer and solutionoriented work style
Excellent communication skills and written expression
Aboveaverage willingness to perform and learn, flexibility, commitment,