- Provide exceptional customer service when responding to IT Service Center requests via phone and email
- Accurately document details related to client support issues in the help desk ticketing system and complete tickets/tasks efficiently
- Troubleshoot hardware, software, and telephone problems, providing solutions to restore functionality
- Offer timely technical support and teach users how to utilize computers and phone
- Perform hardware, software, and telephone installations, including upgrades as necessary
- Perform regular scheduled maintenance and update information when switching hardware
- Maintain accurate inventory information
- Develop computer-related training content and lead training
- AA Degree and 1 year of experience or three years of related experience preferred
- Familiarity with network-based hardware and software, working knowledge of personal computers, network cards, Windows 7, Windows 10, Mac OS, email, VOIP, and broadband technologies (i.e. VPN, Cable, DSL, WiFi, Cellular).
- Strong oral and written communication skills
- Demonstrates ease with presenting materials
- Demonstrated ability to troubleshoot
- Strong attention to detail
- Ability to provide service at all levels of the organization
- Willingness to learn
- Rotational weekend and on-call coverage will be required as scheduled
- Limited travel as needed for remote office support
- Health insurance - comprehensive plans with low out-of-pocket costs
- Generous paid time off benefits
- Profit sharing - calculated based on profitability
- 4% 401K match - immediately vested
- 100% paid Team Member premiums for life insurance and short-term disability insurance
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Computer Technician - Oskaloosa, United States - Musco
Description
What you will do as a Computer TechnicianMusco is the global leader in sports and large-area lighting solutions. We believe work should be fun - at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Superdome to Iowa State University's Hilton Coliseum, to major transportation hubs, to your local Little League stadium to our In Mini-Pitch SystemTM Solution. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward-thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. The Des Moines Register named Musco an Iowa Top Workplaces recipient. Read more here.
Together "We Make It Happen" - we invite you to apply at
What does Musco offer?
At Musco, we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or simply have time to do the things you enjoy.
In addition, we offer:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
