- Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
- Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
- Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
- Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
- Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
- Assist with audio visual system deployments including hardware and software configuration
- Conducts sound, visual, and performance quality checks on AV equipment
- Assist in operating sound and visual equipment during live events
- Performs maintenance actions including inspections, service contracts, and upgrades
- Monitors VTC equipment and system performance to ensure satisfactory operation
- Troubleshoots hardware, software, infrastructure and Enterprise problems
- Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
- Provides technical assistance and training to users
- Participates in special projects as required
- May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required. Position Requirements 1+ years of related customer support, call center or help desk experience.
- Provide weekend and holidays coverage as needed.
- Requires a High School Diploma or GED. Associates Degree preferred.
- ITIL Foundation Certified (Preferred).
- HDI CSR Certified (Preferred).
- Must be able to obtain/retain an FAA PIV badge (Mandatory). FAVES Citizenship Requirements Foreign Nationals as Contractor Employees (April 2008)
- Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status.
- Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order A, chapter 5, paragraph 7 & 8:
- Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order A, chapter 5, paragraph 9;
- A risk or sensitivity level designation can be made for the position; and
- The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position. HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT
- Provides technical support and troubleshooting to voice and AV systems, hardware, and software
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays Work Requirements
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Network Engineer with Security Clearance
2 days ago
PEAK Computer Solutions, Inc. T A F B, United StatesPEAK Computer Solutions currently seeking a Network Engineer to provide on-site network support to the B-2 Weapons System Support Center (WSSC) at Tinker AFB, OK. In this role, you will be involved with a variety of special projects and technical challenges on critical mission s ...
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GPS Liaison with Security Clearance
2 weeks ago
Booz Allen Hamilton Oklahoma City, United StatesJob Number: R GPS Liaison · The Opportunity: Are you looking for an opportunity to combine your te chn ical expertise with big picture thi nk ing to make an impact for the warfighter with modernized positioning, navigation, and timing ( PNT ) te chn ology integration? You underst ...
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Software Developer with Security Clearance
20 hours ago
DNI (Delaware Nation Industries) Oklahoma City, United StatesOverview Summary: Delaware Nation Industries (DNI)/Creative IT Solutions is currently looking for a C# Developer to join our team located at Tinker AFB in OKC. This team oversees support of the CAMS-FM/G081 application including software development, security, and maintenance. Th ...
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PMEL Technician with Security Clearance
2 weeks ago
Yulista Holding, LLC. Tinker AFB, United StatesYulista Support Services LLC Regular PRIMARY FUNCTION · The PMEL Technician applies comprehensive metrology principles to all measurement disciplines to calibrate and repair Test, Measurement and Diagnostic Equipment in support of the US Air Force Metrology and Calibration Progra ...
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Northrop Grumman Oklahoma City, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
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ClearanceJobs Oklahoma City, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
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Electrical Engineer with Security Clearance
2 weeks ago
Leidos Oklahoma City, United StatesR Description The NISC IV group at Leidos currently has an opening for an Electrical Engineer to work in our Oklahoma City, OK office. This is an exciting opportunity to use your experience helping the Customs and Border Patrol (CBP) server group. Primary Responsibilities: * Uses ...
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Equipment Specialist with Security Clearance
2 weeks ago
Odyssey Systems Consulting Group Oklahoma City, OK, United StatesPosition Summary Odyssey Systems has an exciting opportunity for a Equipment Specialist providing support to the Air Force Life Cycle Management Center/PEO Digital Directorate Aerospace Management Sytems Divison (AFLCMC/HBA) · The Aerospace Management Systems Division Programs de ...
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Procurement Technician with Security Clearance
2 weeks ago
Department of Defense Oklahoma City, United StatesDuties * Notifies the Administrative Contracting Officer (ACO) of input forms and procedures required to affect action, contracts production, and quality assurance elements to verify or secure required input data. * Assists other contracts personnel in resolving problems with Tru ...
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Marketing Director with Security Clearance
19 hours ago
DNI (Delaware Nation Industries) Oklahoma City, United StatesOverview The Marketing Director will play a critical role in developing and executing comprehensive marketing strategies to drive growth and enhance brand visibility within the commercial and federal contracting space. The ideal candidate will have a strong understanding of gover ...
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Boeing Company Oklahoma City, United StatesJob Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for ...
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CACi Oklahoma City, United StatesInformation Assurance System Security Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Type of Travel: CACI is seeking senior Cyber Security professionals to secure ...
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Booz Allen Hamilton Tinker AFB, United StatesJob Number: R Airworthiness Systems Engineer · The Opportunity: Are you looking for an opportunity to combine your te chn ical skills with big picture thi nk ing to make an impact in national security? You understand your customer's environment and how to develop the right system ...
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Electronics Engineer- OKC with Security Clearance
11 hours ago
ClearanceJobs Oklahoma City, United StatesAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...
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Amentum Oklahoma City, OK, United StatesSummary/General Description of Responsibilities: Responsible and accountable for the proper supervision, administration, execution, and oversight of the Civil Engineering (CE) Services contract facilities and infrastructure operations and maintenance (O&M) programs · Provides lea ...
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Amentum Oklahoma City, OK, United StatesSummary/General Description of Responsibilities: Responsible and accountable for the proper supervision, administration, execution, and oversight of the Civil Engineering (CE) Services contract facilities and infrastructure operations and maintenance (O&M) programs · Provides lea ...
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TeamGlobal Oklahoma City, United StatesLeads development, integration and documentation of structural requirements to establish the system design. Coordinates with other engineering groups to establish the product''s environment. Guides product design and verifies structural integrity by using and developing analytica ...
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Indotronix International Corp Oklahoma City, United StatesJob Description : · Develops, documents and maintains architectures, requirements, algorithms, interfaces and designs for software systems. · Develops and maintains code and integrates software components into a fully functional software system. · Develops software verification p ...
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Indotronix International Corp Oklahoma City, United StatesLooking forward to speaking with you please email me your profile to: Structural analysis tasks include, but are not limited to: static strength, damage tolerance and durability · Develops, integrates and documents structural requirements to establish the system design · Coordina ...
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Help Desk Technician with Security Clearance
2 weeks ago
General Dynamics Information Technology Oklahoma City, United StatesREQ#: RQ173985 Public Trust: NACI (T1) Requisition Type: Regular Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens. Job Description Help Desk Technicia ...
Help Desk Technician with Security Clearance - Oklahoma City, United States - General Dynamics Information Technology
Description
REQ#:
RQ173985
Public Trust:
NACI (T1)
Requisition Type:
Regular Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens. Job Description Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter.
Our work depends on Help Desk Technician I joining our team to:
GDIT IS YOUR PLACE:
cls-1{fill:
none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 1 + years of related experience * may vary based on technical training, certification(s), or degree
cls-2{fill:
none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification Travel Required Less than 10%
cls-3{fill:
none;stroke:
#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $ $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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