- Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs
- Continuously build expertise in the best practices of performance and app-centered marketing
- Be your client's go-to person for all things Skai
- Onboard and train clients on how to manage their day-to-day activity on the Skai platform
- Manage frontline communication with our clients on a day-to-day basis
- Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner
- Assist Client Success Directors in driving client retention, and identifying business growth opportunities
- Communicating regularly with the customer to evaluate satisfaction
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
- Client Adoption of new Skai Features
- Driving collaborative YoY growth
- Regular cadence of providing client with usable marketing recommendations
- Develop strong internal and external relationships
- Increased share of wallet
- Demonstrable growth mindset
- Strong empathy for customers and a service mindset
- 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
- B.A. or B.S. required
- 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.
- Microsoft Excel and other basic technical experience
- High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
- Skai or other Retail Marketing platform experience preferred
- Agency experience preferred but not required
-
Customer Success Manager
3 weeks ago
Resilience Chicago, United StatesAs a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and ...
-
Customer Success Manager
1 week ago
Salesforce Chicago, United StatesJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
-
Manager, Customer Success
3 weeks ago
Adyen Chicago, United States**This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...
-
Customer Success Manager
3 weeks ago
AvePoint Chicago, United States**About AvePoint**: · At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you · **About ...
-
Customer Success Manager
2 weeks ago
Kastle Systems Chicago, United StatesOverview: · **Join the leader in providing smarter solutions for a safer world.** · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologie ...
-
Customer Success Manager
1 week ago
Tegus Chicago, United StatesTegus is the leading market intelligence platform for key decision makers. We power some of the world's most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products ...
-
Customer Success Manager
3 weeks ago
Price f(x) AG Chicago, United States**Job Description**: · - Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide ho ...
-
Client Success Manager
2 weeks ago
Curana Health Chicago, United States**Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...
-
Client Success Manager
1 week ago
WTW Chicago, United StatesAre you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a signifi ...
-
Client Success Manager
5 days ago
Expedia Group Chicago, United States**Client Success Manager (US - Contract)** · **Salary/Hourly Rate**: · $33 - $38 per hour · **Onsite/Remote**: · **Position Overview**: · This role resides within the Media Solutions Media Account Management team. The AM I's primary responsibility is leading the creative producti ...
-
Customer Success Manager
1 week ago
Sensirion Connected Solutions Chicago, United States**Area of activity**: Marketing & sales**Position**: Professionals**Location **:Chicago, USA · - Calculate route**Job notifications **:Receive notifications for similar positions.- · **Share**: · Build strong relationships with North American customers and monitor their experienc ...
-
Client Success Manager
1 week ago
Kestrel Associates Chicago, United StatesOverview: · We are looking for a technically savvy customer success manager who can provide ongoing support to our clients and network with them. You will contribute to building relationships, implementing new programs that will help increase revenue potentials and minimize churn ...
-
Client Success Manager
6 days ago
SpotOn: Corporate Chicago, United StatesAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help ...
-
Success Plan Manager
1 week ago
RLDatix Chicago, United StatesEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Truste ...
-
Catering Sales and Success Manager
2 weeks ago
FARE (restaurant) Chicago, United StatesAbout us: · FARE, a rapidly growing healthy fast-casual concept, is seeking a dynamic Catering Sales Manager to drive our sales in Chicago. · **Responsibilities**: · - Develop and execute sales strategies · - Build and nurture client relationships · - Generate leads, conduct tast ...
-
Customer Success Manager, Commercial
1 week ago
Equifax Chicago, United StatesA Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the g ...
-
Partner Success Manager Amer
1 week ago
Salesforce Chicago, United StatesJob Category · Sales · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole ne ...
-
Enterprise Customer Success Manager
5 days ago
Workato Chicago, United States**About Workato**: · Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. · Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-de ...
-
Customer Success Manager, Chrome Os
3 weeks ago
Google Chicago, United States**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience.- 6 years of experience in customer-facing and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, defining mileston ...
-
Customer Success Manager, Chrome Os
1 week ago
Google Chicago, United States**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 6 years of experience in a customer-facing role and driving customer development programs. · - Experience managing customer organizational structures, developing technology programs, definin ...
Client Success Manager, RM - Chicago, United States - Skai
Description
Job Description - Retail CSMSkai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in
The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai to drive improved campaign performance.
The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.
Duties and Responsibilities:
Definition of Success:
The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data.
This position is also eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans, full details will be provided during the recruitment process.
Equal Opportunity EmployerSkai is an Equal Opportunity Employer.
At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans.
Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values.
We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.
Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status.
Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with DisabilitiesReasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Skai is an E-Verify employer.
Requirements