- Supervise the administration of overdue customer accounts for Stenn's RBF and IF products.
- Manage delinquent accounts with sensitivity and professionalism, implementing revised payment structures and legal strategies when necessary.
- Work alongside legal, risk, and revenue teams to implement collection strategies, develop payment plans, and establish operational procedures to ensure efficient collections.
- Work closely with the tech team to ensure the creation of best-in-class solutions for executing collection strategies.
- Stay informed about emerging trends in collections within both the industry and the USA market.
- Gain expertise in industry trends for collection and incorporate them into our strategy, ensuring adaptability and competitiveness.
- Leading negotiations with delinquent customers to establish repayment plans and resolve outstanding issues, escalating complex cases when necessary.
- Implement dispute resolution processes to promptly and effectively address customer requests.
- Maintain accurate and up to date record-keeping of all collection activities.
- Generate regular reports for management, highlighting key metrics and performance indicators.
- Collaborate with the data and tech teams to develop tools that enhance reporting quality and provide valuable insights.
- Provide feedback to RBF and Risk team to fine tune underwriting strategies to minimise downstream losses.
- Maintain up-to-date knowledge of organisation policies and procedures related to collection operations.
- Monitor standard incoming payments and reconcile discrepancies in a timely manner.
- Monitor and evaluate customer repayment performance within the portfolio , actively contributing to improving our collections outcome.
- Degree in business, finance, economics, mathematics, statistics, computer science, accounting.
- A few years of experience as a Debt Collection Specialist or a similar position in Fintech or Financial services is required in this role.
- A proven track record of successfully reducing delinquencies and losses.
- Strong understanding of credit risk assessment and collections best practices.
- Excellent negotiation and communication skills.
- Analytical skills.
- Ability to stay effective and motivated in a fast-paced environment.
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Collections Specialist - Atlanta, United States - Stenn
Description
Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn's purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe.
Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.
Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.
Stenn are looking for a Collections Specialist. Could this be you?
You probably want to know what's involved?
As a Collections Specialist, you will be with the Finance team within our Operations department. Your primary responsibility will be to oversee all RBF and IF customer accounts in the USA, ensuring timely settlement in accordance with agreed terms.
Main Duties:
At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.
