Support Specialist - Airway Heights, United States - Expeditors

Expeditors Airway Heights, United States

Found in: Lensa US 4 C2 - 6 days ago

Description

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals
350+ locations worldwide across 60+ countries
Fortune 500
Globally unified systems

Job Description

The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.

KEY RESPONSIBILITIES

Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplines
Escalation of issues to system administrators, engineers, and development teams as appropriate
Respond to incoming requests professionally within expected support level objectives
Document and track issues or problems with a high level of accuracy and attention to detail
Provide support during outages and planned maintenance
Process system backup tapes for offsite storage and retrieval
Compile thorough and accurate shift crossover reports

Relocation assistance is not offered for this position.

Qualifications

MINIMUM QUALIFICATIONS

Exceptional customer service skills
Excellent written and oral communication skills
Superior organization skills
Ability to multitask in a fast paced and demanding environment
Ability to create instructional and technical documentation
Resolve problems creatively using technology
A relevant bachelor's degree, graduation from a technical program, or comparable work experience

DESIRED QUALIFICATIONS

Skilled in applying a variety of triage and analysis techniques
Knowledge of Unix, scripting, SQL and programming languages
Previous work experience or training within IT

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected hourly rate: $25.00 to $30.00

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Training and Personnel Development Program
Educational Assistance and Reimbursement
Position is full time (40 hours per week) Monday through Friday
Business professional dress code

All your information will be kept confidential according to EEO Guidelines.

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