- In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process.
- May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
- Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors questions are answered timely, accurately and professionally.
- Answers the telephone and assists in providing appropriate information to the caller.
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
- Maximizes donor flow by allocating staff and resources to appropriate center area or task.
- Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP). Resolves calibration issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
- Provides guidance and technical training on processes and procedures to reception staff and other staff as required.
- Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management staff.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform other job-related duties as assigned.
-
Group Leader
1 week ago
CSL Plasma Little Rock, United StatesGroup Leader - Customer Service page is loaded · Group Leader - Customer Service · Apply · locations · Americas, US-AR, Little Rock234, CSL Plasma · time type · Full time · posted on · Posted Yesterday · job requisition id · R · Job Description Summary · Responsible f ...
-
Group Leader
1 day ago
CSL Plasma Little Rock, United States**Job Description Summary** · Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheres ...
-
Group Leader
1 week ago
College Hunks Hauling Junk & Moving Little Rock, United StatesSince you have to work why not have an awesome job? · How does a low stress environment with plenty of freedom, variety and different daily work settings sound? What if we threw in a little fun, too? · If you want to get experience in a variety of business roles all at the same ...
-
Group Leader
1 week ago
CSL Plasma Little Rock, United States**Job Description Summary** · Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma phere ...
-
Group Leader
5 days ago
College Hunks Hauling Junk & Moving Little Rock, United StatesSince you have to work why not have an awesome job? · How does a low stress environment with plenty of freedom, variety and different daily work settings sound? What if we threw in a little fun, too? · If you want to get experience in a variety of business roles all at the same ...
-
Group Leader
1 week ago
Apex Ventures Bryant, United StatesBryant is currently seeking a full-time (39 hours/week), permanent position in Kaiserslautern. The CBS Caritas Betriebsträgergesellschaft mbH Speyer is a 100% subsidiary of the Caritasverband für die Diözese Speyer e.V. and employs around 2,300 full-time employees. It operates 14 ...
-
Group Leader
3 weeks ago
Matrix Dynamics Carlisle, AR, United States FreelanceTogether with your team, you will be responsible for the successful commissioning of our unique pharmaceutical liquid filling systems in Carlisle, AR. · - Together with production management and project management, you will take on strategic personnel planning to ensure that our ...
-
Extra Help/Group Leader
5 hours ago
University of Arkansas at Little Rock Little Rock, United States Part timeSummary of Job Duties · :Group Leaders will help create a fun, engaging, but structured and safe environment during the Art in Action Summer Camp The Group Leader will lead a group of 15-20 participating elementary or middle school students throughout the camp's daily proceedings ...
-
Quality Coordinator
1 week ago
Southern Tennessee Regional Health System - Pulaski Pulaski, United States Full timeAssists in the activities of the QRM Department. While there are many approaches to improving organizational performance, the scope of the position duties includes assisting in the house wide processes of design, performance and safety measurement, assessment, and improvements. R ...
-
Team Leader for Photovoltaics
1 week ago
Velocity Solutions Big Delta, United StatesTeam Leader Photovoltaics (m/f/d) · The UKA Group is one of the leading project developers for renewable energies in Germany. The group's project pipeline currently amounts to more than 19 gigawatts in all its markets. Through its operating company UKB, it also takes on the manag ...
-
Team Leader for Photovoltaics
2 weeks ago
Sapphire Innovations Big Rock, United StatesTeam Leader Photovoltaics (m/f/d) Team Leader Photovoltaics (m/f/d) The UKA Group is one of the leading project developers for renewable energies in Germany. The group's project pipeline currently amounts to more than 19 gigawatts in all its markets. Through its operating managem ...
-
Microbiologist
1 week ago
Actalent Huntersville, United States Full timeOur client, an industry leading company is seeking a Microbiologist to assist with day to day testing. Their product line represents the world's biggest range of additives, offering a choice on both metal-based and metal-free chemistries. · Microbiologist position that involves ...
-
Microbiologist
6 days ago
Actalent Huntersville, United States Full timeDescription: · Microbiologist position that involves sample preparation, media preparation, environmental monitoring, and quality control documentation. The Microbiologist I will provide support for conducting standard and modified microbiological test, fungal tests, and explorat ...
-
Training as a chemical laboratory technician
1 week ago
Titan Industries Rock, United StatesRock 'Chemical Laboratory Technician Training (m/f/d)The Aenova Group is one of the world's leading companies in the pharmaceutical and healthcare industry. The group's service spectrum covers the entire value chain of development and production of all common dosage forms and pro ...
-
Production Manager
2 weeks ago
Crimson Solutions Big Rock, United StatesSuccessful medium-sized company | Added value partner for the automotive industry | Market leader Production Manager (m/f/d) Director Manufacturing Operations Development-oriented key position | Stamping and laser technology | Wittenberg district Your future employer is part of a ...
-
Spectrum Innovations Big Rock, United States36 months of further education authorization in the field of orthopedics and trauma surgery · Attractive remuneration according to TV-Ärzte/VKA with additional benefits · Good training opportunities, flat hierarchy, and constructive interdisciplinary collaboration · For an acute ...
-
Certified Physiotherapist
2 weeks ago
ZephyrTech Pulaski, United StatesYou are responsible for carrying out physiotherapeutic treatments according to the individual needs of patients. This includes: · Creating and implementing therapy plans based on medical diagnoses, as well as continuously adapting these plans. · Performing specialized therapy mea ...
-
Spectrum Industries Little Rock, United StatesIn order to keep drinking water safe and moving, one thing above all else must flow: data. · As an innovation driver, Viega is one of the leading technology leaders in the installation industry. · With a focus on the highest quality, we develop intelligent systems and connected s ...
-
Deputy Director of Nursing
3 weeks ago
SilverLinx Gibson, AR, United States Freelance**To support our management team in nursing, we are looking for a full-time or part-time Deputy Director of Nursing (m/f/d) to start as soon as possible in Gibson, AR.** · **Your responsibilities:** · - You will be responsible for managing and organizing designated nursing areas ...
-
Medical Science Liasion
1 day ago
Accordance Search Group Little Rock, United StatesThe Medical Science Liaison (MSL) position serves as the primary field-based scientific expert. The MSL will establish and maintain scientific and clinical relationships with medical professionals, researchers, and other members of the scientific community in the therapeutic area ...
Group Leader - Little Rock, United States - CSL
Description
Group Leader - Customer Service
United States of America R CSL Plasma
Job Description
Job Description Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheresis operation.
Job Description
assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
Performs finger stick to obtain sample to obtain donors hematocrit and total protein levels.Education
High school diploma or equivalent required
Experience
Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions
(physical & mental requirements)
Ability to make decisions, which have moderate impact on immediate work unit.
Understands, remembers and communicates routine, factual information
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
Our Benefits*We encourage you to make your well-being a priority.
at CSL.
About CSL PlasmaCSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about .
We want CSL to reflect the world around usAs a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about
at CSL.
Do work that matters at CSL PlasmaPrimary Location CSL Plasma US - AR - Fort Smith 278
#J-18808-Ljbffr
