24-125 - Office Assistant (Aa1) - Twardowski Career - West Chester, United States - West Chester University of Pennsylvania

Mark Lane

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Mark Lane

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Description

Position Summary:


West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania.


We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.


WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.


As part of the Division of University Advancement and External Affairs, The Twardowski Career Development Center serves as the bridge connecting students and alumni to the professional world, introducing them to who they can become.


Reporting to the Director of the Twardowski Career Development Center, the Office Assistant coordinates and delivers a full range of administrative support services; supports a client-centered, customer service-oriented team environment; assists students and alumni with career development questions; and assists employers with recruiting services.

The Office Assistant is a key contributor to the TCDC mission, program goals and objectives, and strategic and operational plans which support the missions of the PASSHE, the University, the University Advancement and External Affairs Division, and the needs of the constituencies served.


Responsibilities include:


  • Serve as the first point of contact for students, faculty, parents, and visitors
  • Answer incoming calls
  • Provide resources, programs and referrals for students, parents, faculty, staff and other campus partners
  • Monitor the online job board (Handshake) and approve employers, alumni accounts, and postings
  • Assign Handshake resumes to the career education and counseling team
  • Enter data into Handshake following class presentations and other engagement
  • Monitor and follow up on cases and referrals in Navigate
  • Coordinate TCDC campus interview days and recruiting, networking, tabling, and appreciation events including space reservations, food orders, external vendor management, and parking oversight
  • Run monthly and annual reports
  • Assist with data collection and review for the First Destination Survey, Experiential Learning Survey, and other office assessments
  • Support updates and maintenance of the TCDC website
  • Take notes at staff meetings and manage action items
  • Schedule meetings and reserve presentation spaces
  • Monitor and maintain student employee timesheets and work schedules
  • Support Career Closet selfcheckout process and donation sorting
  • Assist users with the Iris photo booth
  • Assist with processing of work orders and equipment maintenance
  • Manage submission, monitor, and process of all required purchasing requisitions
  • Complete credit card reconciliation
  • Support budget management
  • Process payment requests and expense reimbursements
  • Order and maintain office supplies
  • Process mail
  • Perform other related duties as assigned

Minimum Qualifications:


  • Six months as a Clerk 1 and educational development to the level of the eighth grade OR
  • Completion of a high school business curriculum OR
  • Any equivalent experience and/or training which provided the required knowledge and abilities
  • Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel

Required knowledge, skills, and abilities:


  • Proficiency in standard office procedures and practices
  • Attention to detail and accuracy
  • Excellent oral and written communication skills
  • Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
  • Ability to compose straightforward, informational correspondence and to carefully proofread one's own and other's written materials
  • Strong organizational skills including creating and maintaining logical organization of electronic files and folders
  • Ability to understand and follow oral and written instructions and to maintain accurate records/notes
  • A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
  • Maintain a professional demeanor and good working relationships with all department staff, students, and visitors

Preferred Qualifications:


  • Experience in an administrative or receptionist role
  • Customer servic

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