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    FMLA Customer Experience Specialist - Wilmington, United States - ComPsych

    ComPsych
    ComPsych Wilmington, United States

    2 weeks ago

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    Description
    About ComPsychComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life.

    Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries.

    Under our GuidanceResources brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence.

    Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

    Job SummaryAs a North Carolina based FMLA Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities.

    This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.

    Primary ResponsibilitiesAdminister and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer's policiesHandle high volume of incoming calls in a prompt and professional mannerProvide efficient and professional follow-up via phone and email to ensure the timely processing of leave requestsCommunicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next stepsMeet & adhere to attendance and schedule, production and performance metrics, and quality goalsMaintain complete and accurate documentation of leaves within our proprietary databaseDemonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all timesMaintain a positive, empathetic, and professional behavior towards the customers at all timesProvide accurate, professional, and timely responses to communications from internal and external clientsPrioritize and organize daily responsibilities in order to meet all deadlinesEngage in ongoing education and training around laws, policies and service deliveryProvide innovative ideas that can support the ongoing growth of the FMLA DepartmentOther duties as assignedJob Qualifications Bachelor's Degree preferred, High School Degree or equivalent required1-3 years Customer Service experience requiredCall Center experience preferredEmployee benefits administration and/or FMLA administration a plusExceptional communication and organization skills, with strong focus on customer serviceQuick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skillsComputer literate and proficient in Microsoft Office SuiteHigh-speed internet and a professional workspace that is free from distraction, disruption or outside noiseBilingual Spanish is a plusBenefits and Perks Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much moreCompetitive pay with bonus potentialEEOComPsych celebrates diversity and is an equal opportunity employer.

    All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws.

    ComPsych Corporation maintains a drug free workplace.#J-18808-Ljbffr
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