- Conduct weekly and monthly market reviews with Service/Construction teams and vendors to ensure alignment and optimize performance.
- Execute initiatives including supporting the Product and Services team on the local level to ensure optimal efficiencies, utilization, and effectiveness.
- Manage escalations and advocacy relating to vendor performance leveraging scorecard, pricing, and billing.
- Resolve any issues or disputes with vendors in a timely and efficient manner.
- Collaborate with internal stakeholders to drive continuous improvement in vendor management processes.
- Responsible for multiple markets/regions.
- Evaluate vendor performance (KPI's), capacity alignment, geographic alignment, negotiate contracts, and ensure compliance with agreed-upon terms in their region.
- Source and manage onboarding, training and off boarding of vendor relationships.
- Drive DEI programs for our vendor base.
- Continuously assess local market conditions to ensure cost-effectiveness and quality in vendor services.
- Analyze local vendor coverage to ensure adequate geographical and service coverage.
- Track and report on vendor performance against utilization targets.
- Improve visibility into service & supplier analytics.
- Audit all vendors for accurate rates, skills, coverage, capacity, etc. & fill gaps based on local needs.
- Act as an advocate for the company, representing its interests with vendors.
- Indoor and outdoor work in all types of weather conditions.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Bachelor's degree in business, supply chain management, or a related field (or equivalent work experience).
- Proven experience in vendor management or a similar role.
- Strong negotiation and contract management skills.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Proficiency in using vendor management software and tools.
- Certification in supply chain management or vendor management.
- Previous experience working in the trades for or as a contractor.
- Familiarity with industry-specific regulations and standards.
- Experience with any trades including remodeling, general repair, HVAC or others.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,
- Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to lead conflict resolution
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Time Management - Managing one's own time and the time of others.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Speaking - Talking to others to convey information effectively.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Experience with Yardi, Vendor Caf and Voyager
- Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Prioritization - Job requires any given tasks to be continually reviewed and executed based on the decided relative importance or urgency for completion.
- Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
- Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
-
Client Experience Specialist
3 days ago
Technekes Charlotte, United StatesClient Experience Specialist · Immediate · About TKXS · A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and in ...
-
Customer Experience Specialist
1 week ago
Cottonwoodres Charlotte, United States**Customer Experience Specialist** · at Cottonwood Residential Charlotte, North Carolina, United States ***Hiring Immediately Part-time Customer Experience/Leasing Specialist for Cottonwood Reserve in Charlotte, NC*** · ***In this role you will work part-time.*** · **As a Cust ...
-
Vendor Experience Specialist
2 weeks ago
FirstKey Homes Charlotte, United StatesSUMMARY OF RESPONSIBILITIESThe Vendor Experience Specialist will play a crucial role in managing vendor relationships and performance within the organization. This role encompasses various responsibilities, including sourcing/pricing, onboarding/training/probation, compliance, ca ...
-
Leasing Experience Specialist
2 weeks ago
Invitation Homes Charlotte, United StatesJob Summary · The Leasing Experience Specialist is responsible for executing the company's strategies to achieve occupancy, revenue and customer success goals by facilitating a consistent, high quality end-to-end resident experience from initial inquiry through the duration of t ...
-
Experience Design Specialist
1 week ago
The Judge Group Inc. Charlotte, United StatesLocation: Charlotte, NC · Salary: $53.00 USD Hourly - $57.00 USD Hourly · Description: Experience Design Consultant · Company Overview · At our organization, we're committed to excellence in experience design. We're seeking an Experience Design Consultant to join our team and ...
-
Senior Experience Design Specialist
3 weeks ago
TalentBridge Charlotte, United StatesOur client is looking for a Senior Experience Design Specialist to join their growing team Within this role, you'll serve as a seasoned advisor, shaping and influencing initiatives to address intricate business and technical requirements within the realm of experience design. You ...
-
Customer Experience Escalation Specialist
2 weeks ago
Belk Charlotte, United StatesThe primary role of this position is: to review and resolve escalated customer service issues, from the Call Center, from Email, direct phone calls and from the eCommerce Fulfillment Center. Works daily with customers, the Call Center, Store Customer Experience, Specialist, Esca ...
-
Experience Design Specialist 4
1 week ago
Randstad North America, Inc. Charlotte, United StatesRandstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If Design, Specialist, Experienc ...
-
experience design specialist 4
1 day ago
Randstad Charlotte, United Statesexperience design specialist 4. · charlotte , north carolina · posted 2 days ago · job details · summary · $50 - $53.13 per hour · temporary · bachelor degree · category business and financial operations occupations · referenceAB_ · job details · Randstad Strategic Acc ...
-
Experience design specialist 5
3 days ago
Randstad Charlotte, United StatesRandstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becomin ...
-
Seasonal Customer Experience Specialist
3 days ago
The Peach Truck Charlotte, United StatesJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, an ...
-
Customer Experience Escalation Specialist
1 week ago
Belk, Inc. & Belk eCommerce LLC Charlotte, United States OTHERThe primary role of this position is: to review and resolve escalated customer service issues, from the Call Center, from Email, direct phone calls and from the eCommerce Fulfillment Center. · Works daily with customers, the Call Center, Stores, Credit, and other business areas ...
-
Seasonal Customer Experience Specialist
4 days ago
The Peach Truck - Charlotte, Raleigh Charlotte, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
-
Experience Design Specialist 4
3 days ago
Randstad USA Charlotte, United States TEMPORARY, Full timeRandstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becomin ...
-
PNC Financial Services Group Charlotte, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
PNC Financial Services Group Charlotte, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
PNC Charlotte, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
PNC Charlotte, United States Full timePosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Career Strategies, Inc. Charlotte, United StatesJob Description · Job DescriptionJob Title:EXPERIENCED Leasing Specialist with TAX CREDIT Knowledge · Pay Rate: $17-$19/hour (depending on experience) PAID WEEKLY · We are seeking an organized, detail-oriented Leasing Professional with affordable housing experience for upcoming o ...
-
UNC Charlotte Charlotte, United StatesThe Charlotte 49ers Athletic Academic Center (AAC) is committed to empowering all Charlotte varsity student-athletes to take ownership of their personal academic experience. The center provides a framework of support services designed to meet the unique needs of student-athletes, ...
Vendor Experience Specialist - Charlotte, United States - FirstKey Homes
Description
SUMMARY OF RESPONSIBILITIES
The Vendor Experience Specialist will play a crucial role in managing vendor relationships and performance within the organization. This role encompasses various responsibilities, including sourcing/pricing, onboarding/training/probation, compliance, capacity assessment, coverage analysis, utilization monitoring, scorecard creation, and advocacy. The Vendor Experience Specialist will be accountable for weekly and monthly market reviews, local market compliance with vendor utilization, and managing escalations and advocacy related to vendor performance, pricing, and billing
ESSENTIAL DUTIES
Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORKING CONDITIONS
REQUIRED EDUCATION AND EXPERIENCE
PREFERRED EDUCATION AND EXPERIENCE
REQUIRED KNOWLEDGE
REQUIRED SKILLS
FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.
Vendor Experience Specialist professionals in Charlotte
-
Jocelyn Driver
Billing specialist and customer service
-
Tahia Wilkins
Supply Chain / Logistics / Account Management