Program Manager - Charlotte, United States - Heart Math Tutoring Inc

Description

Job Description

About the Role: Program Manager

The Program Manager is responsible for program execution in 5-7 schools (serving ~ students) through leading program staff, providing hands-on and out-in-front support in schools, and meticulous planning and execution to ensure highest program quality and fidelity for student success. In addition, this person will lead selected program projects and have responsibilities in volunteer recruitment. Overall, the Program Manager will contribute positively to Heart's growing team, with a high bar for excellence. This person must passionately inspire staff, volunteers, school leaders, and donors to act with urgency to ensure all students develop the strong foundation in math and enthusiasm for academics they need for long-term success.

Job Responsibilities: Key responsibilities are listed below.

Program Management

• Use data and strong instructional practices to support the academic growth of ~ students across 5-7 schools.
• Become an expert in elementary math instruction and best practices.
• Become an expert in Heart's assessments and curriculum.
• Use student data to inform student needs, coach staff, provide hands-on support and modeling, and report to principals/teachers and HMT leadership.
• Use program data to identify and address operational challenges quickly.
• Manage a team of 5-7 Program Coordinators. Program Coordinators are 20-24 hour/week employees each dedicated to a single school site where they assess students and monitor instruction, provide ongoing support to tutors, and communicate with teachers and school staff.
• Support training and ongoing professional development.
• Provide team leadership.
• Coach and provide hands-on support / modeling in the schools.
• On a weekly basis in a typical week, attend a tutoring session at each school and meet with each coordinator to review program data and offer help.
• Meet weekly with Program Director and Program Manager team.
• Manage Heart's relationship with the School Leaders (Principal, AP, Lead Teachers) in the schools you manage.
• Build relationships with principals, gaining buy-in and sense of partnership.
• Represent Heart's interests and needs in planning the program with principals with support from Interim Program Director.
• Incorporate principal feedback into program design, where opportunities exist.
• Build relationships with lead teachers, gaining buy-in and a sense of partnership. Support the Program Coordinator's relationship with teachers, leveraging your content knowledge and credibility in formal and informal settings with the PC.
• Represent Heart Math Tutoring among school-based partnerships in the schools you manage.
• Build relationships, attend meetings, and gain awareness of the resources provided to and needed by our students.
• Leverage additional resources where practical and efficient.
• Maintain and improve upon existing program operations.
• Execute Program Calendar with fidelity and precision.
• Support program-related projects, including family events, materials procurement, pre- and post- assessments, and other program-related items.
• Effectively manage time and balance multiple, competing priorities concurrently.

Volunteer Recruitment

• Actively participate in volunteer recruitment season (May-September), working with the Volunteer Recruitment and Development teams.
• Maintain and grow new and existing volunteer and community partnerships.
• Serve as primary account manager for a selected number of organization partners. Set and meet goals for tutor recruitment from those partners.
• Serve as dual account manager for a selected number of organizations. Provide support and backup to your teammates to reach the recruitment goals.
• Complete outreach to prior year tutors from your schools to retain them into the next school year.
• During recruitment season and throughout the school year, liaise and serve as the representative to school specific partnerships in your schools.

General Responsibilities

• Contribute to Heart's culture of philanthropy, attracting resources (volunteers, donors) to the program to fulfill Heart's mission.
• Be a strong team member, working closely with Program Director and all Heart staff/volunteers to maintain, develop, and improve the program.
• Demonstrate Heart Math Tutoring core values: student-centered, gratitude, precision and professionalism, growth mindset, civic engagement.
• Be strategic in your use of time, leveraging volunteers to accomplish your goals with efficiency and quality.

Key Skills: To be successful in this role, you will need most, if not all, of the following skills.

• Strong written communication
• Strong oral communication and presence
• Exceptional attention to detail
• Exceptional organization skills
• Leadership (adults and children)
• Teaching, instructional practices
• Relationship building across lines of diversity
• Data analysis and presentation
• Project management
• Strong Computer skills including but not limited to MS 365 Suite (Outlook, Calendar, Contacts, Teams, Power Point, Word, Excel, etc.), Salesforce and other browser-based database platforms, CRM programs, file sharing systems (Sharepoint, OneDrive, Dropbox and Google Drive), communication platforms (MS Teams and Slack), and video-conferencing platforms (MS Teams, Zoom and Google Meets). Must also be able/willing to utilize authenticator apps and other cyber security applications.

Beliefs/Interests:

• Operates with passion and sense of urgency in helping each child reach his/her full potential.
• Holds strong belief that all students can learn and ultimately perform at or above grade level.
• Desires to work with elementary-aged students.
• Enjoys managing a team.
• Believes in importance of data and attention to detail.
• Believes that a strong foundation in math is critical to a person's success and opportunities.
• Values volunteerism.
• Values and exhibits collaboration and teamwork, with internal and external partners.
• Is excited by both strategic and on-the-ground work.
• Has interest in working in a start-up environment, which requires planning and strategy in addition to flexibility.

Background and Experience: The following areas of experience will help a candidate be successful in this role.

• Minimum of five years of relevant work experience.
• Has had success in driving student achievement.
• Has had success leading adults.
• Has been successful in a school setting.
• Has experience with low-income population.
• Has completed substantial training/education related to Teaching and Learning.
• Has managed successful projects involving attention to details and precise planning.
• Has successfully built relationships across lines of diversity.
• Holds a bachelor's degree or equivalent experience.
• Has access to reliable transportation and has some flexibility and adaptability in work schedule, including some night and weekend time.
• (Desired) Has experience with math assessments, teaching strategies, and student data analysis.

Commitment to Diversity:

We believe that our differences make our team stronger, and we also know that our students benefit from working with adults from all backgrounds. The team at Heart Math Tutoring is specifically committed to supporting racial equity, both internally and externally, and is in the midst of several trainings and initiatives focused on supporting an inclusive work environment and providing culturally competent support to our students, >90% of whom are people of color. As an equal opportunity employer, Heart Math Tutoring is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Resume and Cover Letter are required.