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Operations Manager
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Operations Manager
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Defense Communications Operations Manager - Frankfort, United States - Steerbridge Co, Inc.
1 week ago
Description
This position is contingent upon award.Position:
Defense Communications Operations Manager
Job Type:
Full-Time, Hybrid
Mode of Work:
Elizabethtown, KY
POSITION OVERVIEW
SteerBridge seeks a
Defense Communications Operations Manager
to provide management, direction, administration, quality assurance, and leadership during execution of contact center engineering and service delivery.
Veterans and Military Spouses encouraged to apply.
REQUIRED
Must be a U.S. Citizen.
Minimum Security Clearance – Secret
Ability to work on occasion in Louisville, KY, or Monterey, CA
EDUCATION
Minimum high school diploma. Bachelor's degree preferred.
QUALIFICATIONS
Minimum 5 years of experience in
Help Desk operations
with heavy emphasis in customer service.
3 years of experience in a role that demonstrates experience and knowledge in
DoD benefits
and personnel data processes.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication skills, and conflict resolution skills.
Ability to travel on occasion to either Louisville, KY, or Monterey, CA.
SKILLS
Candidates must bring demonstrated skills/experience in:
Network Management:
Manage the day-to-day operations of the Defense Switched Network, ensuring its reliability, security, and performance meet the operational needs of military personnel.
Infrastructure Maintenance:
Oversee the maintenance and upkeep of the DSN infrastructure, including switches, routers, and other network components, to ensure optimal functionality.
Troubleshooting and Issue Resolution:
Lead efforts to troubleshoot network issues and resolve technical problems promptly to minimize downtime and disruptions to communication services.
Quality Assurance:
Implement and enforce quality assurance processes to maintain high standards of service delivery and ensure compliance with military regulations and protocols.
Capacity Planning:
Monitor network usage and capacity to anticipate future needs and plan for upgrades or expansions as necessary to support operational requirements.
COMPENSATION
A salary commensurate with background and experience will be offered.
BENEFITS
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k) with matching
Paid Time Off
Paid Federal Holidays
SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.
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