Generics Retail Inside Sales Supervisor - Romeoville, United States - Cencora

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

What you will be doing

Reporting to the Director of Generic Sales Remote, this position entails overseeing the daily operations and management of the GSSR Remote Sales team. The Supervisor of Generic Sales - Remote will offer guidance, mentorship, and supervision to the remote sales team within CRLTC to ensure the achievement of set goals, metrics, and objectives. Collaborating closely with the GSSR team is essential to address customer-related issues promptly and professionally. This role involves a partnership between remote and field operations, necessitating strong business acumen to collaborate effectively with field counterparts, generate impactful ideas, and guide the GSSR team in doing the same.

Responsibilities also include fostering long-term business partnerships within the team's territory, collaborating with the Director on strategic planning, process enhancements, and technology projects. Proficiency in change management is crucial for both short-term initiatives and sustained success.

• Establishes and maintains a positive work environment creating engagement amongst associates.
• Supervises team and ensures SOP's are correct and followed.
• Fosters a work environment where everyone is respected for their contribution.
• Coaches, counsels, and develops sales team through key performance measures (sales revenue, active accounts, retainment, growth & gross profit, etc.) and in- process measures (completed calls, total effort, average talk time, total talk time, hours logged, call monitors, etc.)
• Monitors and implements coaching on calls and in weekly 1:1's to ensure quality sales techniques, service and pull through of coaching to ensure progress
• Conducting performance reviews for all direct reports through focused check ins and the yearly review process.
• Provides input on development of succession plans to ensure growth of team members.
• Responsible in managing labor hours and vacation, sick, and personal time off to ensure schedule provides optimum sales coverage.
• Responsible in support the selection process, training and performance management for any new talent needed.
• Maintains focus on highly competitive, multi-segments in the pharmaceutical market for the purpose of increasing current GRX sales and compliance
• Actively runs and participates in sales meetings focused on improving sales revenue, productivity & gross profit and comparing YTD to budget
• Assists Director, Generic Sales - Remote in providing visibility with current competitor's strengths, weaknesses, movement, and overall market knowledge to help mold current and future strategy.
• Participates in sales team meetings and customer meetings as needed.
• Where needed builds positive relationships with customers through learned sales skills and techniques. Communicate on process issues and report problems to sales director upon discovery (proactive).
• Leverages internal supporting teams to ensure we proactively are taking action to maintain current competitive pricing, products and smart price deviation where applicable.
• Shows mastery in analyzing data to uncover opportunities, gaps & trends as well as coaches team to do this to drive workflow opportunity prioritization
• Stays up to date on all market dynamics and supports the team to do so as well. Assists with the introduction of new products into assigned markets.
• Audits and analyze call volumes, and monthly sales numbers to ensure team is performing efficiently and meeting obligations
• Embrace and drive new strategy & technology change and supports organization's overall Modernization of Remote Sales Initiative
• Performs related duties as assigned.

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What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training, or equivalent combination of experience and education; normally requires a Normally requires a minimum of five (5) years directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Excellent interpersonal skills and relationship building skills to develop and maintain cooperative working relationships with both customers and other ABSG associates
• Excellent oral communication skills to present information and solutions in a professional manner
• Good analytical skills sufficient to prepare quotes and to identify and resolve customer problems
• Good mathematical skills
• Good organizational skills
• Basic to intermediate computer skills to proficiently use a windows based system and to accurately input data

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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Schedule

Salary Range*

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned