- The Help Desk Analyst provides technical assistance to computer system users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- nswer questions or resolve computer problems for clients in person, via telephone, or from remote locations.
- May assist in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Service Desk Analyst
4 weeks ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Service Desk Analyst · We are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills ...
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Service Desk Analyst
1 week ago
Akkodis Richmond, United StatesAkkodis is seeking a Service Desk Analyst for our client based in Richmond VA (Remote after training). · Pay Range: $25 -$27/hr on w2, The rate may be negotiable based on experience, education, geographic location, and other factors. · For Training Initial 4 weeks, Remote later ( ...
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Desk Side Analyst
3 weeks ago
Nordic Richmond, United StatesMake a difference. Be happy. Grow your career. · Position Summary: · The Desk Side Analyst is responsible for the delivery of IT services, SLA's, hardware break fix and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effe ...
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Help Desk Analyst 2
2 weeks ago
Serigor Inc. Richmond, United StatesJob Description · Job DescriptionJob Title: Help Desk Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description:Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instruction ...
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Service Desk Analyst/Help Desk
3 weeks ago
NCS Technologies Richmond, United StatesService Desk Analyst position. Right to hire. Location is Richmond, VA onsite . This role only handles traditional IT inbound calls - Internal Only · Skills needed: · Candidates must have IT Education or 2 years experience working in an IT Service Desk. · Concierge level customer ...
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Service Desk Analyst
3 weeks ago
Calibro Corp. Richmond, United StatesWe are seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment.You must be passionate about customer service. · The role is responsible for mana ...
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Service Desk Analyst
3 weeks ago
Brilliant Infotech Inc. Richmond, United StatesRole: Sr. Service Desk Analyst · Location: Richmond, VA (on Site) · Type of employment: Contract · Length of Contract: Long Term · Job Description: · Client needs an individual who is passionate about customer service with experience leading fellow team members. · The Senior role ...
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Service Desk Analyst
2 weeks ago
Vaco Richmond, United StatesVaco is in search of an experienced Service Desk Analyst. The ideal candidate must possess strong problem-solving skills and thrive in a collaborative, fast-paced environment. We're seeking someone with a passion for delivering excellent customer service. · Key Responsibilities: ...
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Service Desk Analyst
3 weeks ago
Manpower Group Inc. Richmond, United StatesThe ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. The client needs an individual who is passionate about customer service. · The role is responsible for managing incoming customer call ...
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Desk Side Analyst
2 weeks ago
Nordic Richmond, United StatesMake a difference. Be happy. Grow your career. · Job Summary: · The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable, and ...
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IT Service Desk
2 weeks ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · IT Service Desk · We are seeking an experienced Service Desk Analyst who possesses excellent problem-solving skills and ...
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Sr Service Desk Specialist
4 weeks ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Sr Service Desk Specialist · 12+ Month Contract · Local Candidate Only · Richmond, VA · Techead is seeking an experi ...
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Technical Support Analyst 2
8 hours ago
Serigor Inc Richmond, United StatesJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that ...
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Technical Support Analyst 2
2 weeks ago
Serigor Inc. Richmond, United StatesJob Description · Job DescriptionJob Title: Technical Support Analyst 2 (HYBRID) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be ...
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Senior Service Desk Lead
4 weeks ago
Calibro Corp. Richmond, United StatesSenior Service Desk Lead · long term contract, onsite in Richmond, Va. · We are seeking an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We ...
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Business Analyst 1
2 weeks ago
Serigor Inc. Richmond, United StatesJob Description · Job DescriptionJob Title: Business Analyst 1 (Hybrid) · Location: Richmond, VA · Duration: 12+ Months · Job Description:This position is to provide project management and administration support to multiple critical projects for the client. · Business analysts wi ...
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Business Analyst 1
2 weeks ago
The Michelle Martin Group Richmond, United StatesJob Description · Job DescriptionSalary: $25-$28/hr · We are seeking a Business Analyst to join our client's team in support of a VITA contract in Richmond, VA. Local candidates, only please. · **Candidates will work ONSITE in the Governor's Office daily, NO exceptions** · **Cand ...
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Oracle / Peoplesoft Business Analyst
3 weeks ago
Vaco Richmond, United StatesTwo days onsite in Richmond, VA · Long term project- 12 months · As a team member, the PeopleSoft Business Analyst will be responsible for supporting the application from the Tier 2, or functional, perspective. The role will be required to take the lead on help desk tickets, in ...
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Sr Service Desk Specialist
3 days ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us ator onGlassdoor · Sr Service Desk Specialist · 12+ Month Contract · Local Candidate Only · Richmond, VA · Techead is seeking an experienc ...
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Senior Manager
2 days ago
HCL Technologies Richmond, United StatesJob Description (Posting). · FSS Desk Side Services Windows · (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) ...