Desk Side Analyst - Richmond, United States - Nordic

Nordic

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

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Job Summary:

The Field Services Desktop Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed.

This position also ensures all services are delivered in a timely, reliable, and cost-effective manner.

Position Responsibilities:

Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
Maintain accurate hardware production inventories and spare stock
Troubleshooting some software as needed
Adheres to all documented processes
Travel to offsites to provide the same level of support as the main campus assignment
Assist with project assignments to implement new technologies or hardware
Provide oncall and project support as needed
Assist with the movement of I&T assets either receiving new equipment or decommissioning of endoflife equipment

Position Requirements:

Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral
Have the necessary communication and interpersonal skills to interact with clients at all levels
Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be selfmanaging and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role
Maintain a clean and orderly work environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.

Education and Experience:

Bachelor's Degree in the field of computer science, telecommunications, or information sciences, and 3 years of related experience OR 6 years of related experience