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    Service Specialist - Auburn, United States - Lee Auto Mall

    Lee Auto Mall
    Lee Auto Mall Auburn, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Service Specialist

    4 or 5 DAY WORK WEEK

    Salary: $44,000 to $52,000 per year

    In the role of a Service Appointment Coordinator/Service Specialist, you work directly with customers via telephone and email to provide product and service information and generate service appointments for the dealership.

    Key Responsibilities:

    • Fielding service department phone calls
    • Booking appointments
    • Daily customer retention outgoing calls and reminders
    • Customer Satisfaction Survey phone calls and mailers
    • Documenting and updating customer records in real-time, based on interactions

    Qualifications:

    • A general understanding of automotive service and repair or ability to retain information when trained
    • Understanding of time management and appointment scheduling
    • Multi-tasking skills and the ability to work in a fast-paced environment
    • The ability to instantly build rapport with a friendly, professional demeanor
    • Excellent communication skills both oral and written
    • Strong computer skills

    Family-owned since 1936, Lee Auto Mall has grown to 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you'll join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you Apply today

    Great Benefits

    • Choice of Medical Plans
    • Dental Insurance
    • Vision Insurance
    • 401(k) with company match
    • Paid holidays and vacation
    • Short-Term and Long-Term Disability Insurance
    • Life Insurance
    • Flexible Spending Account
    • Paid Education and ongoing training
    • Generous employee discounts on vehicles purchases, parts, and service
    • Staff parties and events
    • A career-oriented environment with opportunities for steady growth and advancement
    • A family-oriented culture with an excellent reputation in the business
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