Field Service Technician - Chandler, United States - HamayaGroup

HamayaGroup
HamayaGroup
Verified Company
Chandler, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Description for Field Services:
Technical

  • Three to four (34) years' experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and fixing the issues

without impacting / violating the hardware warranty or customer security compliance

requirements.

  • Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction based activities at sites.

  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
  • Experience with Antispyware and Antivirus software.
  • Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,

firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
  • Good written and oral communications skills with clients and management as well as people
skills.

  • Ability to work with deadlines and complete tasks ontime.
  • Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
  • Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
  • Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
Xenmobile/ Mobile iron etc),

  • Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,
OneDrive.

Non-Technical

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customer at different levels.
  • Self
  • Driven and result oriented.
  • Really passionate about the work
Good to have

  • Basic understanding and troubleshooting of Apple devices and apps

Pay:
$ $25.00 per hour


Work setting:

  • Inperson

Experience:


  • IT Infrastructure field support: 3 years (required)
- troubleshooting hardware,: 3 years (required)

  • Mobile device management: 3 years (required)
  • PC break/fix: 3 years (required)
  • Computer networking / IP Networking: 3 years (required)

Ability to Commute:

  • Chandler, AZ (required)

Ability to Relocate:

  • Chandler, AZ: Relocate before starting work (required)

Willingness to travel:

  • 25% (required)

Work Location:
In person
More jobs from HamayaGroup
See all jobs of HamayaGroup