Trade Floor Support - New York, United States - HamayaGroup
Description
Trade Floor Support- Windows 10 OS
- Windows OS based laptops and desktops
- Virtualization (over all)
- Virtual Desktop Infrastructure Support
- Citrix Environment & Application Virtualization
- Thin Client Support i.e. Dell Wyse 3040 and Dell Wyse 5070
- MS Office Products & MS O365 Platform
- IT Asset Management and Software License Management
Job Description:
- Minimum 2 years of experience in IT Helpdesk or 3 years of experience in Customer Service Support (nonIT)
- BPO
- Holding IELTS certification at minimum level of 5 ~
- Excellent verbal and written communication skill in English Languages
- Effective communication with excellent probing skills.
- Selfmotivating, proactive and a team player.
- Able to operate within customer standard operating procedures
- Hardware knowledge for Desktop & Laptop with Microsoft Windows 10 OS
- Knowledge in Office 36
- Able to operate effectively in a team environment with both technical and nontechnical team members
- Experience in a large organization call handling, knowledge navigation, troubleshooting on a largescale help desk environment
- Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to operate effectively in a team environment with both technical and nontechnical team members
- Able to operate with mínimal supervision
- Able to manage time effectively, set priorities appropriately and holding accountability.
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Standard 9 Hours of shift (including 1 hour of lunch) weekends are officially OFF, except special requests for change.
Job Type:
Contract
Pay:
$ $25.00 per hour
Schedule:
- Day shift
Experience:
- Trade support: 4 years (required)
Ability to Relocate:
- Newyork, NY 10019: Relocate before starting work (required)
Work Location:
In person
More jobs from HamayaGroup
-
Desktop Support Specialist
New York, United States - 3 weeks ago
-
IT Trade Floor Support
New York, United States - 1 week ago
-
Field Service Technician
Chandler, United States - 2 weeks ago
-
Desktop Support Specialist
New York, United States - 3 weeks ago
-
Trading Desktop Support Technician
New York, United States - 3 days ago
-
Break/fix Technician
New York, United States - 1 week ago