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    Senior Information System Specialist - New York, United States - Tandym Group

    Tandym Group
    Tandym Group New York, United States

    1 week ago

    Tandym Group background
    Description

    A financial services organization in New York City is currently seeking a new Tech Support / Reporting Specialist for a promising opportunity with their growing staff.

    ***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***

    Responsibilities:

    The Tech Support / Reporting Specialist will:

    • Provide technical advice and guidance relative to problems involving technical user issues
    • Troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
    • Provide over-the-phone and on-site assistance to users: problem identification, instruction, and resolution of problems
    • Design technical solutions for modules of a project, or to resolve most problems and select appropriate work procedures or approaches to address technical challenges
    • Conduct complete diagnostics of most business problems; anticipates implementation obstacles.
    • Assist in of new technologies and other related tasks as needed.
    • Influence and propose new technologies to meet organizational needs
    • Develop and maintain Oracle Business Intelligence (BI) reports and dashboards based on business requirements and user needs
    • Gather and analyze business requirements from stakeholders to design effective reporting solutions using Oracle BI tools and Microsoft Excel
    • Build and manage data models and repositories to ensure accurate and efficient data retrieval for reporting purposes
    • Collaborate with business users and subject matter experts to understand data structures and business logic to develop meaningful reports and visualizations
    • Monitor and troubleshoot reporting issues, identify root causes, and implement necessary fixes or enhancements
    • Document technical specifications, report designs, and data mappings for future reference and knowledge sharing
    • Perform other duties, as needed

    Qualifications:

    • 2+ years of Tech Support / Reporting experience
    • Bachelor's Degree
    • Working knowledge of Oracle
    • Microsoft Office Suite proficient
    • Solid problem solving and time management skills
    • Great interpersonal skills
    • Excellent communication skills (written and verbal)
    • Strong attention to detail
    • Highly organized
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