Library Systems Specialist, Gladys Marcus Library - New York, United States - Fashion Institute of Technology

Fashion Institute of Technology

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities & Essential Functions:

Library Technology Leadership and Strategic Planning

Direct and collaborate in technology management projects such as system migrations, system integrations, inventory management, and security compliance.

Customer-forward Service and Incident Management

Provide strong service delivery models drawing on professional experience and industry standards for the design of information technology driven library services. Lead technical support by troubleshooting issues that arise in all areas of library technology including pay for print and other technologies related to student printing and patron queries regarding library technology resources, services and campus information.

Communication, Coordination, and Collaboration

Liaise with IT management and other stakeholders to implement related IT policies, present library technology problems, projects, future planning, and maintain responsibility for technology in the library. Communicate service changes and IT related policies to library staff and all library user groups as needed.

Technology Operations Management and Training

Oversee the performance of library technology across personnel and student services by analyzing existing library systems to monitor performance, identify weaknesses and recommend improvements.

Information Documentation and Performance

Oversee, develop and maintain departmental Standard Operating Procedures (SOP) for library systems and hardware, while effectively communicating and documenting the supporting processes within the library and to FIT IT.
Coordinate, monitor, develop and document workflows related to library technology and create consistent methodology for training.
Develop systems for monitoring and maintaining all library hardware and software. Provide reports as needed, ensure relevant policies and procedures are current, accurate, and reviewed as required.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Job Requirements:

Minimum Qualifications**:

Bachelor's degree required.
Five (5) years of related academic library experience.
Industry certification in Network Engineering and/or Network Administration.
Broad technical knowledge in and experience with networks, information architecture, software, and interoperability of systems.
Project management leadership experience.

Preferred Qualifications:

Ten (10) years of network and systems experience working in libraries.
CompTIA A+ Certification or similar.

Knowledge, Skills, & Abilities:

Knowledge of networked systems design and operation.
Knowledge of server management and administration.
Expertise in network management Knowledge of programming languages such as Java, C++, PHP, Python, and others.
Knowledge of the operation of an integrated library management system, Alma LSP preferred.
Excellent communication skills that translate to customer service, project management, analytical reporting, and presentation.
Complex problemsolving skills to identify and review related information to develop and evaluate options and implement solutions.
Excellent focus for details with the ability to pivot between competing priorities and integrate change into work routines.
Exceptional work planning and time management skills.
Experience with customer service as the essential vantage point.
Ability to creatively problem solve.
Ability to identify quality improvement opportunities and formulate action plans for implementation.
Ability to explain and document technical issues and concepts to both technical and nontechnical audiences.
Interest and ability to learn and adapt to new technologies quickly and fluently.
Interest and ability to work independently and effectively in a collegial manner in a changing environment.
Ability to work with a diverse community, while exercising good judgment and common sense.
Conflict resolution skills, tact, resourcefulness as a tool to identify and solve problems.

A full description of the job responsibilities and required qualifications is available by linking here.

Additional Information:

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary

Salary:
$93,822.26 per year

The UCE-FIT Collective Bargaining Agreement (CBA) dictates the compensation, benefits, and conditions of employment

Hiring Salary:
$93,822.26 per year with step increments per Salary Schedule 96, after one year of service and annually thereafter.

Bargaining Unit Title
System Specialist (CBA)

Work Schedule

Benefits
The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and produc