Level 2 Help Desk Tech - Kennewick, United States - Peak Networks

Peak Networks Kennewick, United States

3 weeks ago

Description

Job Description

Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.

Responsibilities

Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Write technical documents on how to or SOPs
Network Administration
Update/Create scripts
Troubleshooting servers
Server administration

Qualifications

Firm understanding of L2 and L3 networks (VLAN, STP, OSPF)
Firm understanding of wireless protocols , BT, LPWA)
Firm understanding of VOIP systems
Firm understanding of AD/DS services (AD, GP, and DNS)
Firm understanding of MS365 (EntraID, Intune, and Exchange Online)
Firm understanding of RMM tools
Scripting knowledge (PS, Python, etc.)
Knowledge of MDM tools

Certifications

Active Industry/Vendor networking certificate

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