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- Experience with different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and/or communications
- Experience leading projects that require directing the work of others with some latitude on actions or decisions
- Demonstrated ability to independently resolve problems through system analysis and/or troubleshooting procedures
- The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at DIT is contingent upon a satisfactory background check.
- Applicants seeking must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
- Applicants seeking must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.
- If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
- The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Yes, I understand
- Yes, I understand
- Yes
- No
- Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role
- Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role
- High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience
- I do not have the minimum number of years of relevant education and/or experience as indicated above
- Demonstrated experience with different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and/or communications
- Demonstrated experience leading projects that require directing the work of others with some latitude on actions or decisions
- Demonstrated ability to independently resolve problems through system analysis and/or troubleshooting procedures
- I do not have knowledge or experience in any of the areas listed
- Yes, I understand
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User Support Specialist - Ash, United States - State of North Carolina
Description
Salary: $65, $98,407.00 AnnuallyLocation : Nash County, NC
Job Type: Permanent Full-Time
Remote Employment: Flexible/Hybrid
Job Number: EHRA
Department: Department of Information Technology
Division: DIT Transportation
Opening Date: 04/30/2024
Closing Date: 5/14/2024 5:00 PM Eastern
Job Class Title: User Support Specialist
Position Number:
Section: Client Services
Work Location: Rocky Mount, NC
Salary Grade: DT07
Description of Work
Looking to take the next step in your IT career?
Wecurrently have an opening for a User Support Specialist.
The position is designated Statutory Exempt and is exempt from the State Human Resources Act.
This vacancy is open to current North Carolina state employees only or previous State employees with unexpired RIF priority re-employment rights. Current temporary employees working in NC state government will also be considered.
This position services as a User Support Specialist which is an entry level Field Supervisory position and is responsible for leading a technical resource team and integrates the skills and strengths of personnel to assign tickets to the appropriately skilled technicians to resolve incidents and problems in a timely manner to meet service level agreements. This position uses technical expertise and understanding of business needs to evaluate incoming IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
We are looking for an applicant with significant technical knowledge and highly skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications and serves as a resource for other analysts and lower-level technicians to help solve highly complex problems and to manage IT procurement requests within the region.
Note: This position is assigned to the DMV Headquarters located at 1515 N. Church Street, Rocky Mount, NC
About the Organization
The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (). NCDIT supports recent executive orders to address pay equity for women (), establish paid parental leave for birth, adoption, and foster care (), and implement fair chance policies (). Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
This position provides IT services to the NC Department of Transportation (DOT). Client Services provides technical direction and technical hardware and software support for the computerization efforts to the DOT. This unit also analyzes and formulates new methods of applying computer technology for the solution of operational problems and analyzes and formulates new methods of applying computer technology for the solution of operational problems of the business units in the Department of Transportation.
Knowledge, Skills and Abilities / Competencies
Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: and . (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role
OR
Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role
OR
High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience
Supplemental and Contact Information
The is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.
DIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust and variable work schedule flexibility.
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Some highlights include:
To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:
NCDIT-Transportation Human Resources
Tina Holmes
For technical issues with your application, please call the Applicant Support Help Line at
NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
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To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are considered a part of the application and the answers are used in the screening process, and that all questions must be answered completely and accurately.
To receive credit for relevant professional certifications you must attach documented proof of your active certifications to this application in addition to including the information regarding your certifications in the "Certificates and Licenses" section.
Are you a current North Carolina state government employee/temp, a current UNC System employee/temp, or a previous NC state government employee/UNC System employee with unexpired RIF priority re-employment rights?
Please select the education and experience level that best reflects your education and related experience:
Which areas have you demonstrated on your application? (check all that apply)
Are you aware this position is exempt from the provisions of the State Human Resources Act (EHRA), meaning the position is at-will, however, still eligible for all state employee benefits?
Where did you find out about this posting?
If you selected Career Fair, Employee Referral, or Other from above please let us know which Career Fair, Employee, or Other place you found about us If you did not choose one of the above, please enter N/A
Required Question