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    Quality Assurance Manager - Phoenix, United States - LSG Sky Chefs

    LSG Sky Chefs
    LSG Sky Chefs Phoenix, United States

    3 weeks ago

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    Description

    Ever wonder who's behind those meals served at 30,000 feet? Look no further than LSG Sky Chefs, the seasoned pros with over 75 years of catering experience. Now, let's talk about the unsung hero behind the scenes – the Quality Manager. This culinary connoisseur is responsible for ensuring that every morsel that reaches your tray meets the highest quality standards.

    But how do they ensure that every meal is up to par?

    As the Quality Manager, you'll be responsible for implementing, auditing, assessing, and training quality systems within our facility. That means you'll be the one ensuring that our airline catering, in-flight equipment and logistics, and onboard service and retail are top-notch.

    How you make a difference

    • Implement, audit, assess, and train quality systems
    • Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory, and quality evaluations
    • Track performance and monitor facility progress objectively weekly based on internal key indicators required by the organization, regulatory agencies, and customers
    • Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfillment of required HACCP standard operating
    • Support leadership with inspection readiness, and coach the team before, during, and after all external quality, food safety, and sanitation inspections
    • Supervise delivery and quality assurance of pest control, contract services, and supplies
    • Conduct local vendor audits
    • Research and respond to all alleged food-borne incidents
    • Monitor routine microbiological testing program
    • Implement tools to promote internalization and standardization of quality, food safety, and sanitation process
    • Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP, etc) and follow up with corrective actions if necessary
    • Ensure the kitchen exceeds customer and internal standards
    • Maintain and utilize quality system processes and procedures to impact customer quality
    • Perform and document periodical and random checks on products and services to ensure quality standards are met
    • Analyze and reply to quality issues reported by customers
    • Investigate all food safety incidences, food poisoning, etc, and initiate appropriate action and reporting

    Quality Reporting

    • Monitor and prepare reports for the quality management system
    • Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time, and safety performance)
    • Keep manuals and documentation updated and implement new procedures and rules
    • Make the company's values and management principles live in the department(s)
    • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    • Participate and support company-sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee SafetyExperience, and Skills

    What you should have for this role:

    • Bachelor's degree or equivalent experience required
    • In addition, three to five years experience in Quality
    • Experience with compliance and regulatory audits
    • Proven analytical and leadership skills
    • Strong interpersonal and communication skills
    • Ability to develop and lead others to obtain desired results
    • Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA, and EPA regulations
    • Excellent verbal, written, and organizational skills are required combined with an aptitude for multitasking
    • Good knowledge of Microsoft Office and Windows-based computer applications
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