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Customer Care Advocate
1 week ago
Southern Glazer's Wine and Spirits Dallas, United States**What You Need To Know**: · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wi ...
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Customer Advocate
1 week ago
Southern Glazer's Wine & Spirits of America Dallas, United StatesThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Advocate, Customer, Retail · ...
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Customer Advocate
1 week ago
Southern Glazer's Wine & Spirits Dallas, United StatesSouthern Glazer's Wine & Spirits - JobID: 26624 [Customer Service Representative] As a Customer Advocate at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitting an ...
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Customer Advocate
2 weeks ago
Southern Glazer's Wine and Spirits Dallas, United StatesWhat You Need To Know · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a ...
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Customer Advocate
3 weeks ago
InterContinental Capital Group Inc Dallas, United States>> Customer Advocate Customer Advocate Summary Title:Customer AdvocateID:1421 - TX (1418)Location:Dallas, TXDepartment:Operations Description **About Intercontinental Capital Group** **:** · Intercontinental Capital Group (ICG) is a rapidly-growing Mortgage Banker currently lice ...
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Customer Advocate Agent
3 weeks ago
Southern Glazer's Wine & Spirits of America Dallas, United StatesThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Advocate, Agent, Customer, Re ...
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Customer Care Advocate
1 day ago
Southern Glazer's Wine & Spirits of America Dallas, United StatesThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Customer Care, Advocate, Reta ...
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Customer Advocate Agent
3 weeks ago
Southern Glazer's Wine & Spirits Dallas, United StatesSouthern Glazer's Wine & Spirits - JobID: 26470 [Customer Service Representative] As a Customer Advocate Agent at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitti ...
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Customer Advocate Agent
3 weeks ago
Southern Glazer's Wine and Spirits Dallas, United States**What You Need To Know** · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wit ...
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Customer Advocate
3 weeks ago
Kelly Services, Inc. Richardson, United StatesThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Advocate to work at a premier client in Richardson, TX. Let us help you grow at work and discover the ne Advocate, Customer, Healthcare ...
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Customer Advocate
3 weeks ago
Serenity Healthcare, LLC Southlake, United StatesCustomer AdvocateLocation: Southlake, TX Start your career at Serenity Healthcare Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you ...
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Hybrid Call Center Customer Care Advocate
3 weeks ago
Southern Glazer's Wine & Spirits Dallas, United States Remote job Full timeHybrid Call Center Customer Care Advocate In Dallas, TX · Overview:The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolu ...
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Customer Success Advocate
2 weeks ago
Lennox Richardson, United StatesOur Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do WHAT YOU'LL BE DOING Under limited supervision, provide sales support to Residential National Account Customers through inbound calls and email Advocate, Customer, Diversity, ...
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Customer Service Advocate
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New York Life Plano, United States**Customer Service Advocate (ITT) - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you ...
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Customer Care Advocate
3 weeks ago
New York Life Plano, United States**Customer Care Advocate (CCA) - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. Role Summary · In this pivotal role, ...
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Customer Service Advocate
3 weeks ago
New York Life Plano, United States**Customer Service Advocate - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are o ...
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Customer Success Advocate
2 days ago
Lennox International Richardson, Texas, United States PermanentCompany Overview: · Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential an ...
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Customer Care Advocate
5 days ago
Toyota Motor Corporation Plano, United StatesToyotas Experience Center Central Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate. The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and Customer Care, Advocate, Commu ...
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Customer Advocate II
1 week ago
w3r Consulting Richardson, United States: This position is responsible for researching and responding to written inquiries in a prompt, accurate and objective manner. · JOB REQUIREMENTS: · *2 Years of college or 2 years provider network contracting, credentialing, or servicing experience in a health care or health insu ...
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Sr. Customer Success Advocate
1 week ago
LineLeader Irving, United StatesAt LineLeader, we're committed to helping childcare organizations grow enrollment, boost parent engagement, and simplify center management. Our award-winning childcare platform is in use at 6,000+ childcare centers across the world. We're a fast-growing SaaS company looking for i ...
Customer Advocate - Dallas, United States - Car Capital
Description
**Customer Advocate**
**General**
Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers. Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths
**Job Description**
The Customer Advocate will be responsible for performing the following job duties:
Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.
De-escalate situations involving dissatisfied customers by offering patient assistance and support.
Make outbound collection calls.
Review customer accounts and provide updates and information about the account.
Collaborate with other Customer Service Representatives to improve customer service.
Other tasks as assigned.
This position will be in the general Dallas-area.
**Qualifications**
A Customer Advocate will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.
No previous call center experience is necessary
A high school diploma or GED is required.
Fluency in English language is required. Fluency in Spanish is considered a plus, although not required.
**Responsibilities**
Keep track of assigned accounts and assist in keeping customers current in their obligations.
Plan course of action to get customers who are delinquent current again.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies.
Create trust relationships with customers when possible to avoid future issues.
