-
Customer Advocate
1 week ago
Car Capital Dallas, United States**Customer Advocate** · **General** · Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives This position will involve assisting in the funding, servi ...
-
Customer Advocate
1 week ago
Southern Glazer's Wine & Spirits Dallas, United StatesSouthern Glazer's Wine & Spirits - JobID: 26624 [Customer Service Representative] As a Customer Advocate at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitting an ...
-
Customer Advocate
2 days ago
Southern Glazer's Wine and Spirits Dallas, United StatesWhat You Need To Know · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a ...
-
Customer Advocate Agent
1 week ago
Southern Glazer's Wine & Spirits of America Dallas, United StatesThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Advocate, Agent, Customer, Re ...
-
Customer Advocate Agent
1 week ago
Southern Glazer's Wine and Spirits Dallas, United States**What You Need To Know** · Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company wit ...
-
Customer Advocate Agent
1 week ago
Southern Glazer's Wine & Spirits Dallas, United StatesSouthern Glazer's Wine & Spirits - JobID: 26470 [Customer Service Representative] As a Customer Advocate Agent at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitti ...
-
Remote Customer Support Advocate
3 weeks ago
Quadient Dallas, United States Full timeWhat does a Customer Support Advocate do? · Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers. · Provide first-call resolution when troubleshooting the company's key solutio ...
-
Customer Advocate
1 week ago
Kelly Services, Inc. Richardson, United StatesThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Customer Advocate to work at a premier client in Richardson, TX. Let us help you grow at work and discover the ne Advocate, Customer, Healthcare ...
-
Customer Advocate
2 weeks ago
Serenity Healthcare, LLC Southlake, United StatesCustomer AdvocateLocation: Southlake, TX Start your career at Serenity Healthcare Are you passionate about helping customers achieve an exceptional experience? Serenity is seeking an individual that has previous entry-level sales experience and customer service. In this role, you ...
-
Hybrid Call Center Customer Care Advocate
1 week ago
Southern Glazer's Wine & Spirits Dallas, United States Remote job Full timeHybrid Call Center Customer Care Advocate In Dallas, TX · Overview:The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolu ...
-
Customer Success Advocate
1 day ago
Lennox Richardson, United StatesOur Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do WHAT YOU'LL BE DOING Under limited supervision, provide sales support to Residential National Account Customers through inbound calls and email Advocate, Customer, Diversity, ...
-
Customer Service Advocate
1 week ago
New York Life Plano, United States**Customer Service Advocate - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you are o ...
-
Customer Service Advocate
3 days ago
New York Life Plano, United States**Customer Service Advocate (ITT) - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. As a Customer Service Advocate, you ...
-
Customer Care Advocate
1 week ago
New York Life Plano, United States**Customer Care Advocate (CCA) - Plano, TX** · **Please wait...** · **Location:** Plano, TX, US As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security. Role Summary · In this pivotal role, ...
-
Customer Advocate II
1 week ago
w3r Consulting Richardson, United States: This position is responsible for researching and responding to written inquiries in a prompt, accurate and objective manner. · JOB REQUIREMENTS: · *2 Years of college or 2 years provider network contracting, credentialing, or servicing experience in a health care or health insu ...
-
Customer Care Advocate
2 days ago
NCR Atleos Frisco, United StatesAbout NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe ...
-
Customer Excellence Advocate
1 week ago
Nothing Bundt Cakes Plano, United StatesShipp Distribution is the exclusive distributor of Nothing Bundt Cakes. Shipp provides bakeries with cake mix and other ingredients, packaging, and decorations.Distribution centers in Plano, TX and Las Vegas, NV service over 500 bakeries across the country. · Position Summary: ...
-
Customer Excellence Advocate
3 days ago
Shipp Distribution LLC Plano, United StatesJob Description · Job DescriptionShipp Distribution is the exclusive distributor of Nothing Bundt Cakes. Shipp provides bakeries with cake mix and other ingredients, packaging, and decorations. Distribution centers in Plano, TX and Las Vegas, NV service over 500 bakeries across t ...
-
Customer Care Advocate
1 day ago
VetJobs Frisco, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Customer Service Delivery Advocate
2 weeks ago
Carvana Hutchins, United StatesCarvana - JobID: [Customer Service Representative] As a Customer Service Advocate (Delivery) at Carvana, you'll: Facilitate and coordinate the delivery of purchased vehicles to customers; Frequently interact with customers in person, by phone, email, and text; Coordinate with cus ...
Customer Advocate - Dallas, United States - InterContinental Capital Group Inc
Description
>> Customer Advocate Customer Advocate Summary Title:Customer AdvocateID:1421 - TX (1418)Location:Dallas, TXDepartment:Operations Description **About Intercontinental Capital Group** **:**
Intercontinental Capital Group (ICG) is a rapidly-growing Mortgage Banker currently licensed in 45 states. We pride ourselves on being on the cutting-edge of a changing market, offering the most competitive conventional rates in the industry. Because ICG is a direct lender, we are able to pass savings on to our customers directly and offer a variety of purchase programs tailored to fit the needs of all our borrowers. ICG will provide the necessary training to help our employees work their way up our career path and achieve their professional goals.
**Responsibilities Include** :
Perform daily routine with passion, make communication a priority with customers, colleagues, and leadership, commitment to the company and customers by knowing the goals and results needed to be "best in class" and to stay current and grounded in all industry trends and changes, commitment to team building and training. Deliver on all key performance metrics which include meeting or exceeding monthly funding loans, loan quality scores, loan cycle times (funded and fallout), loan conversion targets, daily new loan assignment requirements and annual company training and licensing standards.
Must be experienced in both purchase and refinance transactions to include all documentation types (streamline & full-document) as well as all loan products (Conventional, FHA, USDA, & VA).
**Qualifications** **:**
**Education/Work Experience** **:**
High School diploma or equivalent required. Preference may be given to qualified candidates with a bachelors degree.
Minimum of 3 years mortgage experience required with preference given to those with mortgage loan processing experience
Minimum of 3 years customer service experience required
**Core Skills/Knowledge** **:**
Customer focused
Strong verbal and written communication skills
Demonstrated eagerness to learn, with an attention to detail & willingness to embrace change
Must be comfortable with daily repetitive activities
Must demonstrate a strong sense of urgency
Proficient meeting tight deadlines
Demonstrates a commitment to integrity & unyielding commitment to compliance and always do the right thing
**Technical Skills & Requirements** **:**
Proficiency with Microsoft tools required
For remote employees, must have dedicated & secure private internet access to effectively run all required systems and software
**Physical Requirements** **:**
Ability to sit/stand at a desk and work at a computer for extended periods of time
**Travel** **:**
N/A
