- Customer Satisfaction:
- Deliver high levels of customer satisfaction through effective service delivery and support.
- Software Development and Integration:
- Develop user interfaces, databases, and back-end logic to integrate a labeling system with third-party systems like ERPs, WMS, MES, or PLCs.
- Project Coordination:
- Assist in coordinating project activities including schedules, subcontractor interactions, report creation, and presentation preparation.
- Field System Support:
- Provide first-line field system support both onsite and remotely to address technical issues promptly.
- User Acceptance Testing:
- Create and execute user acceptance testing materials to ensure system functionality meets requirements.
- Requirements Gathering:
- Assist in the requirements gathering process to ensure alignment with project objectives.
- Technical Leadership:
- Act as a technical lead on projects, providing guidance and expertise to team members.
- Training and Documentation:
- Provide basic and advanced software and hardware training. Develop and deliver training material for the Sales Team and customers. Prepare thorough user interface documentation.
- 2+ years of computer hardware and software systems experience.
- Knowledge of Microsoft SQL principles including normalization and stored procedures.
- Experience with SQL Server 2012 and above database creation and management.
- Proficiency in Windows Server 2016 and above management (IIS, Active Directory).
- Familiarity with object-oriented programming and scripting principles (VBScript, Python).
- Understanding of communication channels (TCP/IP, HTTP, RESTful services) and network principles (DNS, DHCP).
- Flexibility in working hours and ability to travel (10 – 25% is typical, up to 40%).
- Excellent problem-solving, troubleshooting, organization, and time management skills.
- Excellent communication skills, both verbal and written, including the ability to convey technical principles to a non-technical audience.
- Associate's degree or higher.
- Fluent in English language. Proficiency in German, Italian, Spanish, or French is a plus.
- 3+ years of project implementation experience.
- Knowledge of the labeling industry.
- Present a professional and knowledgeable image while onsite or remote with customers.
- Projects self-confidence, enthusiasm, and a positive, can-do attitude.
- Commitment to ensuring customer deadlines are met.
- Experience with Microsoft Project and Microsoft Visio.
- Familiarity with Agile Development Methodology.
- Experience with cloud platforms and technologies such as Microsoft Azure.
- C# / .NET Framework programming skills are a plus.
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Technical Consultant - Minnesota, United States - Alira
2 weeks ago
Description
Job Title: Technical Consultant
Job Overview: We are seeking a dynamic and experienced Technical Consultant to join our team. The successful candidate will be responsible for providing exemplary customer service, developing software solutions, coordinating project activities, and serving as a technical lead. This role requires expertise in computer hardware and software systems, along with proficiency in Microsoft SQL, Windows Server management, and programming languages such as VBScript and Python. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Additional Qualifications:
Location: Remote, USA-based.
Compensation: $65 to $75 per hour.
How to Apply: Please submit your resume and cover letter detailing your relevant experience.
