- Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of technicians
- Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues
- Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service
- Measure vendor responses to Tier 2 issues against established SLAs/SOOs
- Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed
- Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs)
- Provide guidance to staff in capturing, documenting, and taking appropriate action on each incident
- Provide information and status updates to team leadership on priority incidents
- Develop and maintain staff training plan
- Adjust staff schedules as needed to ensure optimal coverage and minimize response time
- Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team
- Escalate issues that will have a negative impact to operations as needed
- Maintain, continuously assess, and recommend improvements to Tier 2 SOPs
- Serve as a primary interface with Component NOCs/SOCs, Service providers, and vendors Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional professional IT experience can be considered in lieu of a degree
- CCNA certification
- Five (5 plus) years routing/switching experience in an engineering support capacity in LAN/WAN networks
- Ten (10 plus) years of experience in government IT contracting
- Previous experience managing teams in a 24x7x365 shift environment
- Knowledge of network protocols such as OSPF, BGP, and EIGRP
- Experience with Cisco command line interface and configuration
- Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologies
- Working knowledge of ServiceNow in creating, updating, and closing tickets
- Ability to obtain a Public Trust clearance This position will typically be located in either Colorado Springs, CO, Stennis, MS, Chandler, AZ or the National Capitol Region
- Top Secret clearance
- Previous experience with DHS
- Experience in implementation of ITIL service delivery best practices
- ITIL certification About Sev1Tech LLC Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery
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NOSC Tier 2 Technical Team Lead with Security Clearance - Chandler, AZ, United States - Sev1Tech
Description
Overview/ Job Responsibilities Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government programResponsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to:
Desired Qualifications
Our Mission is to Build better companies
Enable better government
Protect our nation
Build better humans across the country
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression
Please apply directly through the website at: #joinSev1tech For any additional questions or to submit any referrals, please contact: Sev1Tech is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
