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Fort Worth

    City of Fort Worth Assistant Director of Communications - Androvett Legal Media & Marketing

    Androvett Legal Media & Marketing
    Androvett Legal Media & Marketing Fort Worth, United States

    3 weeks ago

    Default job background
    Administrative
    Description

    This is one of two newly created roles that report to the Chief Communications Officer for the City of Fort Worth, Texas. The Assistant Director of Communication & Public Engagement: Planning & Customer Service will assist in directing the planning, managing and oversight of the activities and operations of the Department of Communications and Public Engagement.

    The role will also:

    • Supervise the Community engagement and Customer Service teams
    • Oversee operations of the department's Customer Service & Planning function
    • Collaborate with team leaders to plan, develop and manage existing and new public outreach tools
    • Oversee modification and improvement of current tools; and collaborate with departments to identify needs and solutions for complex communications problems
    • Assess various community concerns and opinions on City projects, programs, and initiatives and present findings to City staff
    • Partner with leaders to analyze Call Center data/metrics to identify areas for improvement and execute a cross-platform strategy to enhance communication/engagement
    • Foster a culture of transparency and collaboration; coordinate with department heads and Public Information Officers (PIOs) to streamline communications and increase engagement in a decentralized PIO structure
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