- Answer calls, set appointments and provide responses to requests for information and services
- Schedule mental health appointments by phone, collect insurance and other pertinent information to enter client data directly into computer system
- Schedule such inquiries in a manner consistent with AllHealth Network policies and procedures
- Document all activities in electronic medical record system
- Monitor providers' schedules and schedule visits to maximize clinic productivity; this includes "back-filling" open slots
- Monitor Televox and reminder call system for confirmations and cancellations per procedures
- Maintain positive working relationships with clients, peers, agencies, and the general public
- Participate in meetings as appropriate to this position and to the Network
- Expected to demonstrate customer service focus, effective and knowledgeable communication and professionalism with consumers, co-workers and outside agency personnel in order to provide high quality services and to enhance community relationships
- Coordinate incoming referrals to appropriate processes and provide feedback to referral sources for customer service
- Follow all AllHealth Network policies and procedures
- Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
- Perform other duties as required within the scope of the position and the experience, education and ability of the employee
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Remote Access to Care Specialist - Englewood, United States - AllHealth Network
Description
Can you join AllHealth Network? Yes, you can - if you're excited by the thought of working with over 600 colleagues, and 20,000 clients, being valued for the work that you do, and can embrace the mission of the organization, which is to provide enhanced quality of life for individuals and families in our community through compassionate, integrated behavioral health services.
Job Purpose:
Access to Care Specialists work as part of a team, autonomously responding to and managing incoming calls to AllHealth Network.
Specialists interface with clients, the community, and AllHealth Network staff, to assist in the navigation of behavioral health services, scheduling, linking clients to internal and external providers of care, setting appointments, and helping members identify needs and access appropriate services.
Duties and Responsibilities:
Key Technical Skills and Knowledge:
A
Education:
High School/GED require, BA/BS, preferred
B Experience:
Minimum two years of related experience required; high-volume Call Center experience preferred
C Skills:
Strong computer and communication skills. Calmness under pressure. Superior customer service skills, organized, detail oriented, and able to manage multiple tasks simultaneously. Familiarity with multiple line telephone system, voice mail, copiers, fax machines. D.
Other:
Ability to lift equipment and supplies up to 15 lbs
Salary:
$20 - $22 per hourThe base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks' total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below.
Benefits & Perks for Employees Working 30 hours or more:
First, you would be joining on of Denver's Top Places to Work We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.
Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program.
Additionally, we provide a comprehensive compensation and benefits package which includes:Positive, collaborative team cultureCompetitive compensation structureMedical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending AccountsRetirement Savings 401k, company match up to 50% of the first 6% contributedExcellent Paid Time Off & Paid Holidays OffAdditional BenefitsAllHealth Network is an equal opportunity employer committed to a diverse and inclusive workforce.
Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
